Customer Service and Sales Associate

Hertz; Washington, Northern (District of Columbia, KY); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Life Insurance

Paid Time Off

401(k) Retirement Plan

Employee Discounts

Job summary

Hertz in Washington DC is seeking a Customer Service and Sales Associate to be the brand ambassador for the Hertz Local Edition. You will provide world-class customer service and professionally sell Hertz products to meet travel and insurance replacement needs.

This full-time role offers commission-based earnings, a strong benefits package including medical, dental, vision, 401(k), paid time off, and employee discounts.

Qualifications

• Strong communication skills, both written and verbal.
• 1–2 years of customer service and sales experience preferred.
• Fluency in English; bilingual candidates encouraged to apply.

Responsibilities

• Communicate and offer ancillary products and services to enhance the customer’s travel experience.
• Sell Hertz products and services to meet customer needs and maximize revenue.
• Achieve personal sales goals and support team objectives.
• Provide fast, friendly service and improve the rental experience.
• Convert phone inquiries to reservations and rentals; address post-rental inquiries.

Skills

Communication skills

Sales experience

Customer service

English fluency

Team player

Time management

Ownership

Initiative

Multi-tasking

Flexible shifts

Overtime readiness

Job description

The Customer Service and Sales Associate is an essential member of the Hertz Local Edition team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Hertz products and services to meet the customer’s travel and insurance replacements needs.

Wages: $18.50/hr.

Location: 99 H ST NE Washington DC 20002

For full-time opportunities Hertz also provides world class benefits, which include:

• Medical, Dental, and Vision Insurance


• Life Insurance


• Paid Time Off


• 401(k) Retirement Plan


• Employee Discounts

Responsibility of aSales and Service Associateincludes:

• Effectively communicate and offer ancillary products and services to enhance customer’s travel experience.


• Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells.


• Achieve personal sales goals while supporting the goals of the team.


• Work in a fast-paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience.


• Convert phone shops to reservations and rentals


• Creating a positive customer service experience by listening to and identifying customer needs


• Engaging customers in a courteous professional manner and ensuring overall customer satisfaction and service


• Maximize revenue opportunities with customers by actively soliciting business afterevery rate quote, addressing/overcoming customer objections to placing a reservation, utilizing various sales techniques as appropriate to obtain every possible booking.


• Assist customers with various post rental inquiries that involve the rental and billing process.


• Viewing every customer contact as a sales opportunity and soliciting reservations on customer service calls.

Skills/Experience:

• Demonstrate good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.


• Have the competitive drive and confidence to succeed in a commission-based environment.


• Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills.


• Demonstrate sales, professionalism and interpersonal skills.


• Show a high level of ownership, accountability and initiative.


• Show proven experience of working well within a team.


• Work flexible shifts including weekends and holidays; and work overtime as required.


• Work outdoors during all weather conditions.


• Stand for long periods of time.

Qualified applicants will have the following:

• A valid driver's license with record in good standing


• Ability to drive and operate vehicles


• Fluency in English


• 1-2 years of customer service and sales experience.

Physical Requirements:

Applicant must possess all auditory, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following: sitting, standing, walking, bending and twisting, climbing, driving, pushing and pulling, speaking, hearing, writing, lifting, typing, filing, seeing, reading and the ability to use a computer, telephone, calculator, copy machine and fax machine.