Customer Service and Revenue Assistant

charlottenc; United States; On-site; USD 34,000 - 39,000; Full time

Job summary

The City of Charlotte is seeking an Animal Care Clerk within the Shelter Operations Division of Animal Care and Control. You will handle payments for adoptions, licenses, and related services, maintain accurate financial records, and provide courteous public service.

You may also assist with animal intake and counseling for the public. The role requires attention to detail, effective communication, and ability to handle animals as needed in a shelter environment.

Qualifications

• Excellent communication and customer service skills.
• Knowledge of administrative procedures and recordkeeping.
• Familiarity with basic accounting principles and internal controls for handling monies.
• Ability to use data entry terminals and office software.

Responsibilities

• Process payments for animal services (adoptions, licenses, etc.).
• Maintain payment records and generate reports.
• Provide courteous, professional customer service.
• Handle inquiries and requests from customers and staff.
• Complete general financial activities (invoices, receipts).
• Prepare reports and maintain organized records of office activities.
• Assist with adoptions and intake processing for animals.

Skills

Customer service

Communication skills

Administrative procedures

Data entry

Accounting basics

Recordkeeping

Laws/regulations

Education

High School Diploma or GED

Tools

Computerized data entry terminals

Job description

Department: General Services Department

Salary: $25.00 - $27.57 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America's Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce
• Valuing teamwork, openness, accountability, productivity, and employee development
• Providing all customers with courteous, responsive, accessible, and seamless quality services
• Taking initiative to identify, analyze, and solve problems
• Collaborating with stakeholders to make informed decisions

SUMMARY

This position, located within the Shelter Operations Division of Animal Care and Control, is responsible for the financial processing and related record-keeping associated with animal services. This includes the receipt and disbursement of monies for activities such as adoptions, reclaims, license sales, and the intake of stray and owner-released animals. Furthermore, the role requires effective communication with the public regarding these services and the ability to service as a primary adoption and intake counselor for the agency, including the physical handling of adoptable and stray animals.

Major Duties and Responsibilities:

• Process payments for animal-related services, such as adoptions, reclaims, licenses, citations, and permits.
• Maintain records of payments received and generate reports.
• Provide courteous and professional customer service.
• Address questions, problems, or requests from customers or staff.
• Complete general financial activities, such as processing invoices, collecting payments, and issuing receipts.
• Compile, copy, sort, and file records of office activities.
• Prepare injury reports for animal bites or other injuries.
• Contact officers or supervisors to dispatch animal control personnel to appropriate locations.
• Process strays and owner-released animals by generating computer records.
• Perform other duties as assigned.

In addition to these specific duties, an animal control clerk may also be responsible for:

• Answering phones and providing information about animal control services.
• Helping to maintain the animal shelter, such as cleaning and feeding animals.
• Transporting animals to and from the shelter.
• Assisting with adoptions and reclaims.
• Promoting animal adoption and responsible pet ownership.
• Performs other duties as assigned

Knowledge, Skills & Abilities:

• Principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Excellent communication skills
• Administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology
• Laws, legal codes, court procedures, precedents, government regulations, executive orders, and agency rules
• Principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems
• Must be familiar with the operations of computerized data entry terminals
• Must possess some knowledge of basic accounting principles, especially internal controls as related to safe handling of monies
• Record detailed documentation providing accurate and accessible audit trails
• Understand and follow through on both oral and written instructions
• Exercise good judgment and self-control during stressful situations and peak workload periods

Minimum Qualifications:

High School Diploma or GED with three (3) years of relevant work experience in animal related or customer service related field.

CONDITIONS OF EMPLOYMENT

The City's Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate's written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test