Animal Services Revenue and Customer Support Specialist

charlottenc; Chesapeake (VA); On-site; USD 34,000 - 38,000; Full time

Job summary

The City of Charlotte is seeking an Animal Control Clerk within the Shelter Operations Division of Animal Care and Control. The role handles financial processing for adoptions, licenses, and fees, and serves as a primary adoption and intake counselor, including handling adoptable and stray animals.

Responsibilities include processing payments, maintaining records, and providing courteous public service. The position requires strong communication and basic accounting knowledge, with a commitment

Qualifications

• High School Diploma or GED with three (3) years of relevant work experience in animal related or customer service related field.

Responsibilities

• Process payments for animal-related services, such as adoptions, reclaims, licenses, citations, and permits.
• Maintain records of payments received and generate reports.
• Provide courteous and professional customer service.
• Address questions, problems, or requests from customers or staff.
• Complete general financial activities, such as processing invoices, collecting payments, and issuing receipts.
• Compile, copy, sort, and file records of office activities.
• Prepare injury reports for animal bites or other injuries.
• Contact officers or supervisors to dispatch animal control personnel to appropriate locations.
• Process strays and owner-released animals by generating computer records.
• Perform other duties as assigned.
• In addition to these specific duties, an animal control clerk may also be responsible for:
• Answering phones and providing information about animal control services.
• Helping to maintain the animal shelter, such as cleaning and feeding animals.
• Transporting animals to and from the shelter.
• Assisting with adoptions and reclaims.
• Promoting animal adoption and responsible pet ownership.

Skills

Customer service

Excellent communication

Administrative procedures

Data entry terminals

Accounting basics

Record keeping

Education

High School Diploma or GED

Tools

Word processing

Computerized data entry terminals

Job description

The City of Charlotte is seeking an Animal Control Clerk within the Shelter Operations Division of Animal Care and Control. The role handles financial processing for adoptions, licenses, and fees, and serves as a primary adoption and intake counselor, including handling adoptable and stray animals.

Responsibilities include processing payments, maintaining records, and providing courteous public service. The position requires strong communication and basic accounting knowledge, with a commitment