Customer Service and Revenue Assistant

City of Charlotte; United States; On-site; USD 34,000 - 39,000; Full time

Job summary

The City of Charlotte’s General Services Department seeks an Animal Care and Control Clerk within the Shelter Operations Division. You will handle financial processing for adoptions, licenses, and citations and serve as a primary adoption and intake counselor, including animal handling as needed.

You will maintain accurate receipts and reports, provide courteous public service, and coordinate with officers to dispatch personnel, ensuring compliance with city policies.

Qualifications

• High School Diploma or GED with three (3) years of relevant work experience in animal-related or customer service field.
• Ability to process payments and maintain accurate financial records.
• Strong communication and courteous customer service skills.

Responsibilities

• Process payments for animal-related services such as adoptions and licenses.
• Maintain records of payments received and generate reports.
• Provide courteous and professional customer service.
• Complete general financial activities including invoices and receipts.
• Coordinate with officers to dispatch animal control personnel.
• Assist with adoptions and intake processing of animals.

Skills

Customer service

Communication skills

Cash handling

Accounting basics

Record keeping

Education

High School Diploma or GED

Tools

Word processing

Data entry terminals

Job description

Department: General Services Department Salary: $25.00 - $27.57 Commensurate with Experience

Welcome to the City of Charlotte. Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include: Attracting and retaining a skilled and diverse workforce; Valuing teamwork, openness, accountability, productivity, and employee development; Providing all customers with courteous, responsive, accessible, and seamless quality services; Taking initiative to identify, analyze, and solve problems; Collaborating with stakeholders to make informed decisions.

SUMMARY This position, located within the Shelter Operations Division of Animal Care and Control, is responsible for the financial processing and related record-keeping associated with animal services. This includes the receipt and disbursement of monies for activities such as adoptions, reclaims, license sales, and the intake of stray and owner-released animals. Furthermore, the role requires effective communication with the public regarding these services and the ability to service as a primary adoption and intake counselor for the agency, including the physical handling of adoptable and stray animals.

Major Duties and Responsibilities

• Process payments for animal-related services, such as adoptions, reclaims, licenses, citations, and permits.
• Maintain records of payments received and generate reports.
• Provide courteous and professional customer service.
• Address questions, problems, or requests from customers or staff.
• Complete general financial activities, such as processing invoices, collecting payments, and issuing receipts.
• Compile, copy, sort, and file records of office activities.
• Prepare injury reports for animal bites or other injuries.
• Contact officers or supervisors to dispatch animal control personnel to appropriate locations.
• Process strays and owner-released animals by generating computer records.
• Perform other duties as assigned.

In addition to these specific duties, an animal control clerk may also be responsible for

• Answering phones and providing information about animal control services.
• Helping to maintain the animal shelter, such as cleaning and feeding animals.
• Transporting animals to and from the shelter.
• Assisting with adoptions and reclaims.
• Promoting animal adoption and responsible pet ownership.
• Performs other duties as assigned.

Knowledge, Skills & Abilities

• Principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Excellent communication skills.
• Administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology.
• Laws, legal codes, court procedures, precedents, government regulations, executive orders, and agency rules.
• Principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Must be familiar with the operations of computerized data entry terminals.
• Must possess some knowledge of basic accounting principles, especially internal controls as related to safe handling of monies.
• Record detailed documentation providing accurate and accessible audit trails.
• Understand and follow through on both oral and written instructions.
• Exercise good judgment and self-control during stressful situations and peak workload periods.

Minimum Qualifications

• High School Diploma or GED with three (3) years of relevant work experience in animal related or customer service related field.

Conditions Of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check. Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports. Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments. The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior. Our culture is to serve the community honorably.

Benefits

The City of Charlotte provides a comprehensive benefits package to eligible employees. Click here to learn more about the City of Charlotte’s benefits.

Our Culture Is to Serve the Community Honorably

The City of Charlotte is committed to making our services and programs accessible to all. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.

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