Customer Service and Rebate Processing Specialist

Resource Innovations; United States; Remote; USD 23,000 - 29,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental and vision coverage

Three weeks paid vacation

Paid holidays

Parental leave

Employee assistance program

Commuter benefits

Job summary

Resource Innovations is seeking a Customer Service and Rebate Processing Specialist to join our national team, supporting clients across the United States. The role emphasizes customer-first service and efficient data handling, with a focus on accuracy and confidentiality in processing rebates and related information.

The position requires at least 6 months of call-center experience, strong communication skills, and reliable home internet access for video conferencing and collaboration tools.

Qualifications

• Provide basic troubleshooting and recommend solutions.
• Data entry into various database applications.
• Receives data and sourcing documents, compiles, sorts, interprets and verifies data to be entered.
• Communicates effectively as part of team approach with other departments in servicing customers.
• Provides customer service activities such as responding to emails and phone calls.
• Provides exceptional customer service and call handling in a customer centric environment.

Responsibilities

• Provide basic troubleshooting and recommend solutions.
• Data entry into various database applications.
• Receives data and sourcing documents, compiles, sorts, interprets and verifies data to be entered.
• Communicates effectively as part of team approach with other departments in servicing customers.
• Provides customer service activities such as responding to emails and phone calls.
• Provides exceptional customer service and call handling in a customer centric environment.

Skills

Customer service

Call center experience

Data entry

Attention to detail

Organization

Verbal and written communication

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

10-key data entry

Job description

Resource Innovations is seeking a Customer Service and Rebate Processing Specialist to join our growing team supporting multiple clients throughout the nation. If you agree that climate change is one of the biggest issues facing the world today and want to be able to do something to contribute to climate change mitigation, then working for Resource Innovations Client Services team is for you.

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we’re leading the charge to power change.

Duties and Responsibilities

• Provides basic troubleshooting and recommend solutions

• Data entry - enters data into various database applications

• Receives data and sourcing documents, compiles, sorts, interprets and verifies data to be entered

• Communicates effectively as part of team approach with other departments in servicing customers

• Provides customer service activities such as responding to emails and phone calls

• Provides exceptional customer service and call handling in a customer centric environment.

• Safeguards confidential customer information

• Other duties as assigned.

• High school diploma or equivalent

• Must be able to work an 8-hour shift as assigned within the hours of 6 am to 6 pm

• Minimum 6+ months of related work experience in a call center environment

• Proficiency in 10-key data entry from computer keyboard

• Experience with various Microsoft programs, including Word and Excel

• Strong attention to detail

• Strong organizational and prioritization skills

• Excellent written and verbal communication skills

• A positive and customer friendly outlook

• Reliable high-speed internet service and the ability to maintain a secure, consistent home internet connection that supports daily job responsibilities, including video conferencing, collaboaration tools, and other work-related systems is required.

• Interest in sustainability and passionate about making a meaningful impact on the environment.

About Resource Innovations

Resource Innovations (RI) is a women-led energytransformation firm focused on impact. Building onour expertise in energy efficiency, we’re constantlyexpanding our portfolio of clean energy solutionsto guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification.Carbon reduction. With every step, we’re leadingthe charge to power change.

Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work.

Compensation & Benefits

Resource Innovations offers competitive salaries based on a candidate’s skills, experience and qualifications for the position. The compensation range for the base salary for this position is $17/hr - $21/hr.In addition to base pay, employees may be eligible for a discretionary annual bonus. The stated salary represents the expected compensation for this position.Final compensation will be determined based on factors such as the candidate’s experience, education and location.

At Resource Innovations, we believe supporting our people is essential to delivering impact. We offer a comprehensive benefits package designed to promote health, financial security, and work-life balance. This includes three weeks of paid vacation annually, paid holidays, a 401(k) retirement plan with employer match, medical, dental and vision coverage, parental leave, an employee assistance program, commuter benefits, and additional supplemental offerings.

Employment with Resource Innovations is contingent upon the successful completion of a comprehensive background check and reference check. If applicable to the position, a pre-employment drug screen may also be required.

The above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.