Customer Service and Rebate Processing Specialist

Resource Innovations; Salt Lake City, Northern (UT, KY); On-site; USD 18,000 - 29,000; Full time

Benefits offered by this job

Paid vacation

Paid holidays

401(k) match

Medical, dental & vision

Parental leave

Employee assistance program

Commuter benefits

Additional benefits

Job summary

Resource Innovations in Salt Lake City is seeking a Customer Service and Rebate Processing Specialist to support clients nationwide. Provide data entry, documentation, and responsive customer care to ensure smooth rebate processing.

The role requires 6+ months call center experience, strong MS Word/Excel skills, attention to detail, and reliable home internet. You’ll join a women-led energy transformation firm focused on impact and sustainability.

Qualifications

• High school diploma or equivalent required.
• Minimum 6+ months of related work experience in a call center.
• Proficiency with Windows/MS Office including Word and Excel.
• Excellent written and verbal communication skills.
• Reliable home internet and ability to work from a secure connection.

Responsibilities

• Provides basic troubleshooting and recommends solutions.
• Data entry into various database applications.
• Receives data and sourcing documents, compiles and verifies entries.
• Handles emails and phone calls with customers.
• Maintains customer service quality in a team setting.
• Protects confidential customer information.

Skills

Call center experience

10-key data entry

Strong communication

Attention to detail

Organization

Customer service mindset

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Resource Innovations is seeking a Customer Service and Rebate Processing Specialist to join our growing team supporting multiple clients throughout the nation. If you agree that climate change is one of the biggest issues facing the world today and want to be able to do something to contribute to climate change mitigation, then working for Resource Innovations Client Services team is for you.

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change.

Duties and Responsibilities

• Provides basic troubleshooting and recommend solutions
• Data entry - enters data into various database applications
• Receives data and sourcing documents, compiles, sorts, interprets and verifies data to be entered
• Communicates effectively as part of team approach with other departments in servicing customers
• Provides customer service activities such as responding to emails and phone calls
• Provides exceptional customer service and call handling in a customer centric environment.
• Safeguards confidential customer information
• Other duties as assigned.

Required Qualifications

• High school diploma or equivalent
• Must be able to work an 8-hour shift as assigned within the hours of 6 am to 6 pm
• Minimum 6+ months of related work experience in a call center environment
• Proficiency in 10-key data entry from computer keyboard
• Experience with various Microsoft programs, including Word and Excel
• Strong attention to detail
• Strong organizational and prioritization skills
• Excellent written and verbal communication skills
• A positive and customer friendly outlook
• Reliable high-speed internet service and the ability to maintain a secure, consistent home internet connection that supports daily job responsibilities, including video conferencing, collaboaration tools, and other work-related systems is required.
• Interest in sustainability and passionate about making a meaningful impact on the environment.

About Resource Innovations

Resource Innovations (RI) is a women-led energytransformation firm focused on impact. Building onour expertise in energy efficiency, we’re constantlyexpanding our portfolio of clean energy solutionsto guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification.Carbon reduction. With every step, we’re leadingthe charge to power change.

Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work.

Compensation & Benefits

Resource Innovations offers competitive salaries based on a candidate's skills, experience and qualifications for the position. The compensation range for the base salary for this position is $17/hr - $21/hr. In addition to base pay, employees may be eligible for a discretionary annual bonus. The stated salary represents the expected compensation for this position. Final compensation will be determined based on factors such as the candidate's experience, education and location.

• three weeks of paid vacation annually
• paid holidays
• a 401(k) retirement plan with employer match
• medical, dental and vision coverage
• parental leave
• an employee assistance program
• commuter benefits
• additional supplemental offerings

Employment with Resource Innovations is contingent upon the successful completion of a comprehensive background check and reference check. If applicable to the position, a pre-employment drug screen may also be required.

The above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.