Customer Service and Rebate Processing Specialist

Resource Innovations; California (MO); On-site; USD 20,664 - 26,174; Full time

Benefits offered by this job

Paid vacation 3 weeks

Paid holidays

401(k) employer match

Medical, dental, and vision coverage

Parental leave

Employee assistance program

Commuter benefits

Job summary

Resource Innovations is seeking a Customer Service / Data Entry Specialist to support multiple clients across the nation. You will handle data entry, respond to customer inquiries, and assist with light troubleshooting while maintaining data integrity and confidentiality.

The role requires at least 6 months in a call-center setting, strong communication skills, and proficiency with MS Office. A reliable home internet connection is essential for daily video conferencing and collaboration.

Qualifications

• High school diploma or equivalent.
• Minimum 6+ months of call-center experience.
• Proficiency in 10-key data entry.
• Experience with Word, Excel, and Access.
• Strong attention to detail and ability to multitask.
• Excellent written and verbal communication skills.
• Reliable home internet connection with sufficient bandwidth.
• English and Spanish speaking preferred.

Responsibilities

• Provides basic troubleshooting and recommends solutions.
• Data Entry – enters data into various database applications.
• Receives data and sourcing documents, compiles, sorts, interprets and verifies data to be entered.
• Maintains electronic and hard‑copy filing system of applications, rebates and other supporting documents.
• Communicates effectively as part of team approach with other departments in servicing customers.
• Provides customer service activities such as responding to emails and phone calls.
• Provides exceptional customer service and call handling in a customer centric environment.
• Safeguards confidential customer information.
• May provide peer training to co‑workers job shadowing support as assigned in area of responsibility.
• Willing to support any program within the department as assigned.
• Other duties as assigned.

Skills

Data Entry

Customer Service

Call Center

Microsoft Word

Microsoft Excel

Microsoft Access

Attention to detail

multitasking

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Job description

Resource Innovations is seeking Customer Service / Data Entry Specialists to provide processing and customer support for multiple clients throughout the nation. If you agree that climate change is one of the biggest issues facing the world today and want to be able to do something to contribute to climate change mitigation, then working for Resource Innovations Business Processing team is for you.

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility, electrification, carbon reduction. With every step, we’re leading the charge to power change.

Responsibilities

• Provides basic troubleshooting and recommend solutions
• Data Entry – enters data into various database applications
• Receives data and sourcing documents, compiles, sorts, interprets and verifies data to be entered
• Maintains electronic and hard‑copy filing system of applications, rebates and other supporting documents
• Communicates effectively as part of team approach with other departments in servicing customers
• Provides customer service activities such as responding to emails and phone calls
• Provides exceptional customer service and call handling in a customer centric environment
• Safeguards confidential customer information
• May provide peer training to co‑workers job shadowing support as assigned in area of responsibility
• Willing to support any program within the department as assigned
• Other duties as assigned

Requirements

• Minimum of a high school diploma or equivalent
• Must be able to work an 8‑hour shift as assigned within the hours of 8 am to 6 pm
• Minimum 6+ months of related work experience in a call‑center environment
• Proficiency in 10‑key data entry from computer keyboard
• Experience with various Microsoft programs, including Word, Excel, Access
• Strong attention to detail
• Strong organizational and prioritization skills and ability to multi‑task
• Excellent written and verbal communication skills
• A positive and customer‑friendly outlook
• Able to follow directions as they are given
• Reliable high‑speed internet service and the ability to maintain a secure, consistent home internet connection that supports daily job responsibilities, including video conferencing, collaboration tools, and other work‑related systems is required. For optimal performance, a minimum internet speed of 50 Mbps download and 5 Mbps upload is required, with 70+ Mbps download preferred. Connection stability is essential. Satellite and mobile internet connections may not provide the reliability necessary for roles requiring frequent video conferencing, VoIP communications, or other real‑time collaboration activities

Preferred Education, Skills And Experience

• Experience in a data entry processing and customer centric call center environment preferred
• Experience working in energy efficiency or utility fields a plus
• English and Spanish speaking

Benefits

Resource Innovations offers a comprehensive benefits package designed to promote health, financial security, and work‑life balance. This includes three weeks of paid vacation annually, paid holidays, a 401(k) retirement plan with employer match, medical, dental and vision coverage, parental leave, an employee assistance program, commuter benefits, and additional supplemental offerings.

Compensation & Benefits

The base salary for this position is $17.00 per hour. In addition to base pay, employees may be eligible for a discretionary annual bonus. The stated salary represents the expected compensation for this position. Final compensation will be determined based on factors such as the candidate’s experience, education and location.

Employment with Resource Innovations is contingent upon the successful completion of a comprehensive background check and reference check. If applicable to the position, a pre‑employment drug screen may also be required.

EEO Statement

Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non‑discrimination in employment in every location in which the company does work.

The above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.