Client Services Project Coordinator

Resource Innovations; Chicago (IL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Paid vacation (3 weeks)

Paid holidays

401(k) with employer match

Medical, dental and vision coverage

Parental leave

Employee assistance program

Commuter benefits

Job summary

Resource Innovations is seeking a Client Services Project Coordinator to support rebate processing operations, coordinate project activities, and maintain accurate program data across multiple systems. You will assist with documentation, reporting, and cross-functional collaboration in a fast-paced environment.

Ideal candidates are detail-oriented with strong communication skills, proficient in Microsoft Office, and able to manage multiple priorities while meeting deadlines.

Qualifications

• High school diploma or equivalent; associate or bachelor's degree preferred.
• 2+ years of experience in data entry, project coordination, program administration, operations support, or a related field.
• Strong attention to detail and data accuracy.
• Excellent organizational and time management skills with the ability to manage multiple priorities and meet deadlines.
• Proficiency with Microsoft Office (Excel, Word, Outlook) and data systems.

Responsibilities

• Process rebate applications and related documentation in accordance with program guidelines and SLAs.
• Perform accurate and timely data entry, validation, and maintenance across multiple systems and databases.
• Coordinate project activities, deliverables, timelines, and documentation to support successful program execution.
• Review applications and supporting documentation for completeness, accuracy, and compliance with program requirements.
• Prepare and maintain reports, spreadsheets, and project documentation to support internal teams and client requirements.
• Collaborate with internal stakeholders to resolve data discrepancies, process issues, and documentation gaps.
• Support program launches, system updates, and operational changes through testing, validation, and process documentation.
• Identify opportunities for process improvements and provide recommendations to enhance efficiency, accuracy, and customer experience.
• Maintain accurate records and audit documentation in accordance with program and client requirements.
• Assist with special projects, operational initiatives, and administrative tasks as needed.
• Other duties as assigned.

Skills

Verbal & written communication

Detail oriented

Organizational skills

Communication with clients & team

Follow-through

Education

High school diploma or equivalent; higher education preferred

Tools

CRM systems

Databases

Microsoft Office (Excel, Word, Outlook)

Job description

Resource Innovations is seeking a Client Services Project Coordinator to join our growing team. As a Client Services Project Coordinator with Resource Innovations, you will play a key role in supporting rebate processing operations, coordinating project activities, maintaining accurate program data, and assisting with the successful execution of program deliverables. This position focuses on data integrity, workflow management, documentation, reporting, and cross-functional collaboration. We are seeking detail-oriented, organized, and mission-driven individuals who thrive in a fast-paced environment and are committed to operational excellence.

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change.

Duties And Responsibilities

• Process rebate applications and related documentation in accordance with program guidelines and established service level agreements.
• Perform accurate and timely data entry, validation, and maintenance across multiple systems and databases.
• Coordinate project activities, deliverables, timelines, and documentation to support successful program execution.
• Review applications and supporting documentation for completeness, accuracy, and compliance with program requirements.
• Prepare and maintain reports, spreadsheets, and project documentation to support internal teams and client requirements.
• Collaborate with internal stakeholders to resolve data discrepancies, process issues, and documentation gaps.
• Support program launches, system updates, and operational changes through testing, validation, and process documentation.
• Identify opportunities for process improvements and provide recommendations to enhance efficiency, accuracy, and customer experience.
• Maintain accurate records and audit documentation in accordance with program and client requirements.
• Assist with special projects, operational initiatives, and administrative tasks as needed.
• Other duties as assigned.

Requirements

• High school diploma or equivalent required; associate or bachelor's degree preferred.
• 2+ years of experience in data entry, project coordination, program administration, operations support, or a related field.
• Strong attention to detail and commitment to data accuracy.
• Excellent organizational and time management skills with the ability to manage multiple priorities and meet deadlines.
• Proficiency in Microsoft Office, including Excel, Word, and Outlook.
• Experience working with databases, CRM systems, or other data management platforms preferred.
• Ability to analyze information, identify discrepancies, and resolve issues efficiently.
• Strong written and verbal communication skills.
• Ability to work independently as well as collaboratively within a team environment.
• Experience in rebate processing, energy efficiency programs, utilities, or other regulated program environments is a plus.
• Demonstrated ability to maintain confidentiality and handle sensitive information with discretion.

Skills

• Strong verbal and written communication
• Detail oriented, sharp memory and accuracy skills
• Superior organizational, prioritization, and attention-to-detail skills are required
• Excellent verbal and written communications skills with clients and all levels of internalemployees
• Self-motivation and exceptional follow-through skills are a must

About Resource Innovations

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change.

Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work.

Compensation & Benefits

Resource Innovations offers competitive salaries based on a candidate's skills, experience and qualifications for the position. The compensation range for the base salary for this position is $18-$20/hour. In addition to base pay, employees may be eligible for a discretionary annual bonus. The stated salary represents the expected compensation for this position. Final compensation will be determined based on factors such as the candidate's experience, education and location.

At Resource Innovations, we believe supporting our people is essential to delivering impact. We offer a comprehensive benefits package designed to promote health, financial security, and work-life balance. This includes three weeks of paid vacation annually, paid holidays, a 401(k) retirement plan with employer match, medical, dental and vision coverage, parental leave, an employee assistance program, commuter benefits, and additional supplemental offerings.

Employment with Resource Innovations is contingent upon the successful completion of a comprehensive background check and reference check. If applicable to the position, a pre-employment drug screen may also be required.

The above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.