Customer Service and Order Entry Specialist in Las Vegas

Energy Jobline ZR; Las Vegas (NV); Presencial; USD 42.000 - 62.000; Jornada completa

Descripción de la vacante

Kalco Lighting is seeking a Customer Service and Order Entry Specialist to join our CS/OE team in Las Vegas. You will handle order entry, data management, and customer inquiries while coordinating with other departments to keep orders moving.

The ideal candidate has experience with ERP/CRM systems, strong communication skills, and a detail-oriented approach. Training will be provided, and long-term growth within the CS/OE team is anticipated.

Formación

• Experience in customer service and order entry.
• Experience with ERP/CRM systems.
• Ability to handle multiple phone calls and live chats per hour.
• Experience managing customer returns and complaints.
• Attention to detail in data handling.
• Interest in luxury lighting/interior design.
• Excellent written and verbal communication skills.
• Experience handling multiple email inboxes.
• Strong multitasking abilities.
• Proficient with MS Office 365 (Excel/Word/Outlook).

Responsabilidades

• Daily proofing and manual entry of orders into ERP system.
• Answer phone calls to assist customers regarding products.
• Communicate with other departments for order updates.
• Daily auditing of orders on hold to determine shipping needs.

Conocimientos

Order entry

ERP/CRM experience

Phone & chat handling

Returns & complaints handling

Attention to detail

Luxury lighting/Interior design

Written & verbal communication

Email inbox management

Multitasking

MS Office 365 (Excel/Word/Outlook)

Herramientas

Sage ERP systems

Descripción del empleo

Job DescriptionJob Description OPEN JOB FAIR

WEDNESDAY MARCH 25, 2026 8:00 AM - 11:30 AM

LOCATION: KALCO LIGHTING, LTD 6355 S WINDY RD LAS VEGAS, NV 89119

Customer Service and Order Entry Specialist

Overview

Kalco Lighting is looking for a customer service (CS) and order entry (OE) member to join our growing team. This team member would join our existing CS/OE team members and assist in all aspects of handling our growing customer base.

The ideal candidate would have strong experience in both customer service handling, as well as strong order entry and technological skills for handling data entry tasks within our ERP and CRM systems. In addition, the ideal candidate would be crucial in providing feedback to the existing CS/OE team on ways to improve our processes and join in the collaborative environment we have built at Kalco Lighting.

This role is best suited for someone who wants to grow their experience within an established luxury lighting company. Our hope is the ideal candidate would have their own existing experience in the CS/OE fields, and we would spend 1-2 months training them to fully understand our company’s processes. We view this position as a long-term position that will continue to grow as we grow both our CS/OE team.

Required Skills

• Order entry and data management
• Experience with at least 1 ERP or CRM system, a plus to have experience with Sage ERP systems
• Ability to answer multiple phone calls and live chats per hour
• Experience managing customer returns and complaints
• Motivated to learn new skills and information about our product offering
• Strong attention to detail
• Interest in the luxury lighting/interior design industry
• Excellent written and verbal communication skills
• Experience handling multiple email inboxes
• Strong multitasking skills to jump between
• Experience with Microsoft Office 365 Apps including Excel, Word, and Outlook

Recommended Skills

• Experience with Sage ERP systems
• Spanish experience a plus

Duties

• Daily proofing and manual entry of orders into ERP system
• Answer phone calls to assist customers in their questions about our products
• Communicate with other departments for order updates
• Daily auditing of orders on hold to determine what is needed to ship them