Order Management Specialist I

Elemental Brands; Reno (NV); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life/AD&D, &

Paid Time Off

401(k) Plan with 5% match

Paid Holidays

Tuition Assistance

Employee Discount

Job summary

Elemental Brands is seeking an Order Entry / Customer Service role in Reno, NV. You will be the first point of contact for customers via phone and email, handling order entry to support same-day shipping goals and maintaining thorough documentation of all interactions.

As a cross-functional collaborator, you will work with Distribution, Accounting, Supply Chain, and Manufacturing to resolve shipment hurdles and ensure on-time deliveries.

Qualifications

• High school diploma/GED, or equivalent experience and training are typically required.
• Minimum of two (2)years of order entry and customer service experience in a complex environment, while contributing in a growing capacity.
• Order entry experience is preferred, but not required.
• Enjoys order entry and has very strong data entry skills.
• Self-motivated with a knack for being meticulous/detailed oriented.
• Thrives in a fast-paced environment; learns and synthesizes information quickly.
• Is adaptable and flexible.
• Is a dependable professional who has great attention to detail.
• Works quickly and efficiently with a high degree of quality.
• Is comfortable on the phone.
• Has excellent follow-up, organizational, and time management skills.
• Ability to multitask and work under pressure.
• Ability to analyze a problem, solicit input to seek alternative solutions, and recommend/implement solutions.
• Capability to engage in constructive conflict resolution.
• Strong verbal and written communication skills.
• Strong analytical skills to identify and resolve workflow problems.
• Experience collaborating and communicating with sales leaders across the organization.

Responsibilities

• Performs order entry according to standard operating procedures and the Company's same-day shipping goal.
• Responds to customers promptly via phone and email.
• Documents conversations concisely yet with enough detail that others can understand what transpired upon review.
• Effectively responds to and prioritizes multiple requests for service from customers and colleagues alike.
• Collaborates with the Distribution Center, Accounting, Supply Chain, Manufacturing, etc. as directed by the Leadership team.
• Provides training and guidance to the Order Management Specialists.
• Interacts and engages with Operations and Shipping departments to resolve shipment issues and ensure orders and products are shipping on time and accurately.
• Proactively communicates issues back to management and follows order management processes.
• Appropriately escape more complex and/or sensitive customer issues to the Leadership Team.
• Perform other duties as assigned.

Skills

Order entry

Data entry

Customer service

Communication

Time management

Multitask

Attention to detail

Education

High school diploma/GED

Job description

At Elemental Brands, our success starts with our people. Every day, our engineers, innovators, creators, and problem-solvers work together to develop and deliver innovative LED lighting solutions through Diode LED®, Lucetta®, Lucetta CI®, Gammalux®, and Elemental LED®. Together, we're driving innovation and helping define the future of the low-voltage linear lighting industry.

That same spirit of innovation and collaboration shapes everything we do. We encourage curiosity, continuous learning, and fresh ideas across every department, empowering employees to grow their careers, make meaningful contributions, and help shape the future of lighting.

Recognized by EDAWN as “Company of the Year – Large” and “Employees First – Large,” and by the University of Nevada, Reno as “Graduate Employer of the Year,” Elemental Brands is proud to be an award-winning workplace where people come first, innovation thrives, and careers flourish.

Job Description

What You Get To Do:

In this role, you will be the driving force behind our customer experience and daily operations, serving as the reliable first point of contact for prompt service via phone and email. You will keep our business moving by prioritizing multiple requests, executing precise order entry to meet our same-day shipping goals, and maintaining clear, concise documentation of every interaction.

Beyond daily order management, you get to act as a cross-functional collaborator—partnering with Distribution, Accounting, Supply Chain, and Manufacturing to resolve shipment hurdles and guarantee on-time deliveries.

Here is what you get to do:

• Performs order entry according to standard operating procedures and the Company's same-day shipping goal
• Responds to customers promptly via phone and email
• Documents conversations concisely yet with enough detail that others can understand what transpired upon review
• Effectively responds to and prioritizes multiple requests for service from customers and colleagues alike
• Collaborates with the Distribution Center, Accounting, Supply Chain, Manufacturing, etc. as directed by the Leadership team
• Provides training and guidance to the Order Management Specialists
• Interacts and engages with Operations and Shipping departments to resolve shipment issues and ensure orders and products are shipping on time and accurately
• Proactively communicates issues back to management and follows order management processes
• Appropriately escape more complex and/or sensitive customer issues to the Leadership Team
• Perform other duties as assigned

Qualifications

You Have a Unique Combination of Skills,Talentsand Mindset, Including Many of the Following:

• High school diploma/GED, or equivalent experience and training are typically required
• Minimum of two (2)years of order entry and customer service experience in a complex environment, while contributing in a growing capacity
• Order entry experience is preferred, but not required
• Enjoys order entry and has very strong data entry skills
• Self-motivated with a knack for being meticulous/detailed oriented
• Thrives in a fast-paced environment; learns and synthesizes information quickly
• Is adaptable and flexible
• Is a dependable professional who has great attention to detail
• Works quickly and efficiently with a high degree of quality
• Is comfortable on the phone
• Has excellent follow-up, organizational, and time management skills
• Ability to multitask and work under pressure
• Ability to analyze a problem, solicit input to seek alternative solutions, and recommend/implement solutions
• Capability to engage in constructive conflict resolution
• Strong verbal and written communication skills
• Strong analytical skills to identify and resolve workflow problems
• Experience collaborating and communicating with sales leaders across the organization

Additional Information

All your information will be kept confidential according to EEO guidelines.

The Perks and Benefits:

• Medical, Dental, Vision, Life/AD&D, Short Term and Long Term Disability Insurance (100% PAID by employer), available first of the month, following the date of hire
• Company-matched 401(k) Plan, at 5%, no vesting schedule
• Paid Time Off (PTO)
• Three Paid Flexible Holiday per year
• Seven Paid Holidays
• Pre-Tax Flexible Spending Accounts (FSA) and Health Savings Account (HSA) - $200 annualemployer contribution
• Discounted Corporate Gym Membership at South Reno Athletic Club
• Tuition Assistance
• Employee Discount
• Monthly Birthday Lunch Celebrations
• On-site Snacks and Beverages
• Employee Referral Bonus Program

About Us:

Visit us at www.elementalbrands.comor call 877-564-5051.

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