Accounts Receivable Specialist

Gordon Flesch Company; Madison (WI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Personal Time

Vacation Time

401(k) with Match

Wellness Program

Job summary

Gordon Flesch Company in Wisconsin is seeking an AR Specialist to maintain customer accounts, review aging reports, and collect on invoices. You will work with AR management to resolve disputes, negotiate terms, and process payments while ensuring accurate records.

Strong communication, attention to detail, and ability to learn ERP and collection systems are essential. This role offers comprehensive benefits and opportunities to contribute to a high-performing team.

Qualifications

• High school diploma or equivalent.
• Knowledge of basic credit and collection practices and laws.
• Proficient with Microsoft Office applications, including Word, Excel, and Outlook.
• Ability to learn new ERP and collection automation systems.
• Excellent verbal and written communication.
• Strong attention to detail and problem-solving skills.
• Ability to handle multiple tasks and priorities.
• Ability to compare data from a variety of sources for accuracy and completeness.
• Ability to act with discretion, honesty and integrity; recognize need for confidentiality.
• Possess a professional attitude with an ability to interact well with others.

Responsibilities

• Maintain general customer accounts by reviewing aging reports and tracking payment issues.
• Investigate and resolve outstanding accounts from internal and external inquiries.
• Contact customers to collect on invoices currently due, negotiating terms as needed.
• Process electronic payments and set up payment methods in collection systems.
• Identify past due and slow-paying customers to minimize company risk.
• Monitor pending service and supply orders on past due accounts.
• Research payment discrepancies and contact customers to resolve.
• Prepare collection activity and AR status reports for portfolio reviews.
• Maintain AR files and log collection activity.
• Collaborate with AR team to identify best collection practices.
• Provide exceptional service to internal and external Gordon Flesch Company customers.

Skills

Customer service orientation

Verbal and written communication

Attention to detail

Discretion and integrity

Multi-tasking

Education

High school diploma or equivalent

Tools

Microsoft Office (Word, Excel, Outlook)

ERP systems

Debt collection software

Job description

Offering an opportunity to be part of a high-performance team, enjoy exceptional benefits, and a supportive work-life balance, the Gordon Flesch Company is an employer of choice throughout WI, IL, IN, IA and OH. The Gordon Flesch Company strives to recognize and appreciate our associate’s commitment, creativity, and the results they deliver every day for our customers and the community. Salary for this position is based on level of experience.

In this role you will:

• Conduct general customer account maintenance by reviewing aging reports and tracking outstanding payment issues
• Complete research, analysis, and problem resolution of outstanding accounts resulting from internal and external customer inquiries
• Contact customers to collect on invoices that are currently due, demonstrating persistence and seeking alternative solutions when obstacles arise
• Negotiate payment options/terms
• Process one-time or recurring electronic payments and set up payment methods in collection systems
• Identify and follow up with past due and slow-paying customers that may increase the Company’s risk of loss
• Monitor pending service and supply orders on past due customers to minimize Company risk
• Research payment discrepancies on assigned accounts and contact customers to resolve
• Compile collection activity and accounts receivable status reports and participate in periodic portfolio reviews with AR Management team
• Maintain accounts receivable customer files and records, including logging all collection activity
• Process customer information changes when notified
• Partner with AR Management team and other team members to identify best collection practices and procedures
• Provide exceptional customer service to internal and external Gordon Flesch Company customers

You should have:

• High school diploma or equivalent
• Knowledge of basic credit and collection practices and laws
• Proficient with Microsoft Office applications, including Word, Excel, and Outlook
• Ability to learn new ERP and collection automation systems
• Excellent verbal and written communication
• Strong attention to detail and problem-solving skills
• Ability to handle multiple tasks and priorities
• Ability to compare data from a variety of sources for accuracy and completeness
• Ability to act with discretion, honesty and integrity; recognize need for confidentiality
• Possess a professional attitude with an ability to interact well with others

Preferred Qualifications:

• Two or more years of collection experience
• One or more years of account reconciliation experience
• Proficient with debt collection software and related applications
• Basic understanding of the Fair Debt Collection Practices Act
• Basic understanding of bankruptcy proceedings

The Gordon Flesch Company offers Medical, Dental, Personal Time, Vacation Time, 401(k) and 401(k) match, a Wellness Program and many benefits! For full details of our Benefits Program please go to: www.gflesch.com/careers.

Gordon Flesch Company is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state, or federal law.