Customer Service & Analytics Lead, Power BI Projects

Jobtailor; Greenville (SC); On-site; USD 60,000 - 80,000; Full time

Job summary

Jobtailor is seeking a proactive professional to manage customer service reporting and analytics, with a focus on data-driven insights and training delivery. You will work with leaders to migrate reporting to Power BI and develop training programs for the Customer Service team.

The role requires strong project management, communication skills, and the ability to handle multiple priorities across departments.

Qualifications

• 1+ year in current role or similar, with proven performance
• Strong project management and organizational skills
• Comfortable presenting to groups and speaking publicly
• Proficient in Excel and PowerPoint
• Customer service, sales support, or project coordination experience required

Responsibilities

• Manage and maintain CS1 and OEWB reports.
• Analyze reporting data to identify trends and improvement opportunities.
• Collaborate with business leaders to migrate reporting to Power BI.
• Provide insights to improve operational performance.
• Lead training programs for Customer Service team members.
• Coordinate cross-functional activities for project execution and satisfaction.

Skills

Project management

Public speaking

Written & verbal communication

Multi-tasking

Customer service

Tools

Excel

PowerPoint

Power BI

Job description

Jobtailor is seeking a proactive professional to manage customer service reporting and analytics, with a focus on data-driven insights and training delivery. You will work with leaders to migrate reporting to Power BI and develop training programs for the Customer Service team.

The role requires strong project management, communication skills, and the ability to handle multiple priorities across departments.