Senior Analytics & Reporting Specialist

Jobtailor; Salt Lake City (UT); On-site; USD 85,000 - 110,000; Full time

Job summary

Jobtailor in Utah is seeking a data analytics specialist to develop and improve operational reporting for Billing, Collections, and Contact Centre, with dashboards in Power BI and cloud data platforms.

The role analyzes cross-channel data from web, mobile, IVR and agent-assisted channels to drive business improvements and customer experience. Proficiency in SQL, Python, and data visualization is essential, with opportunities to modernize reporting environments.

Qualifications

• Related university degree or technical diploma with two to four years of experience, or equivalent combination of formal education, certification and experience
• Skills in analytics, business intelligence, reporting or data analysis
• Advanced proficiency with Power BI, including data modeling, DAX, dashboard development and visualization guidelines
• Strong experience with SQL and large structured and semi-structured datasets
• Experience using Python for data analysis, automation or data transformation
• Knowledge of Databricks, cloud data lakes or distributed data processing environments
• Strong analytical, problem-solving, communication and collaborator management skills
• Proficiency with Microsoft Office, including Excel, Word and PowerPoint
• SAP reporting tools experience such as Business Objects or Crystal Reports is an asset
• Preferred experience integrating data from customer systems, contact centre platforms, IVR technologies and digital customer channels
• Preferred knowledge of customer journey analytics, segmentation and behavioural analysis
• Preferred experience modernizing legacy reporting environments and implementing cloud-based analytics solutions
• Preferred understanding of utility operations and customer care processes
• Demonstrated ability to influence business decisions through data storytelling and actionable insights
• Occasional travel may be required
• Final candidates may be required to undergo security screening, including a criminal records check

Responsibilities

• Develop and improve operational reporting and analytics solutions supporting Billing, Collections, Contact Centre and digital channels
• Build scalable dashboards and reporting tools using Power BI and modern cloud-based data platforms
• Analyze customer interactions and cross-channel data from web, mobile, IVR, chatbot and agent-assisted channels
• Identify trends, opportunities and business improvements
• Partner with operations leaders, IT teams, analytics professionals and external vendors to define reporting requirements
• Deliver innovative data solutions
• Translate analytical findings into recommendations improving customer experience, operational efficiency and channel effectiveness
• Support transition from traditional reporting to automated, near real-time performance monitoring and self-service analytics
• Maintain data accuracy, reporting documentation and governance standards
• Support ongoing reporting and analytics initiatives
• Manage multiple priorities, reporting deadlines and analytical projects
• Collaborate across multiple business functions

Skills

Power BI

SQL

Python

Data storytelling

Customer journey analytics

Data analysis

Data modeling

DAX

Communication

Collaboration

Education

Related university degree or technical diploma

Tools

Power BI

SQL

Python

Databricks

Cloud Data Lakes

SAP Business Objects

Crystal Reports

Excel

IVR Technologies

Job description

Jobtailor in Utah is seeking a data analytics specialist to develop and improve operational reporting for Billing, Collections, and Contact Centre, with dashboards in Power BI and cloud data platforms.

The role analyzes cross-channel data from web, mobile, IVR and agent-assisted channels to drive business improvements and customer experience. Proficiency in SQL, Python, and data visualization is essential, with opportunities to modernize reporting environments.