Customer Service Agents, MYR

TREGO DUGAN AVIATION OF GRAND ISLAND INC; Myrtle Beach (SC); On-site; USD 14,000 - 22,000; Full time

Job summary

TREGO DUGAN AVIATION OF GRAND ISLAND INC in Myrtle Beach, SC is seeking a Customer Service Agent to provide total customer service to travelers on both passenger and charter services. You will handle tickets, check baggage, provide flight information, and assist with special needs and seating arrangements.

Ideal candidates can read and write English, work flexible hours including nights and weekends, and pass a background check and drug test.

Qualifications

• Must be able to read and write English; bilingual skills a plus.
• Must be able to work a flexible schedule including nights, weekends, and holidays.
• Must pass a ten year background check and pre-employment drug test.
• Must have authorization to work in the U.S.
• Must be able to attend required training.

Responsibilities

• Processed customers' tickets, checked baggage, monitored carry-on baggage for size and quantity, and assigned seats.
• Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements.
• Handling denied boarding situations, soliciting volunteers, accommodating Customers, and providing hotel, meal, and taxi vouchers when appropriate.
• Ensuring FAA, Airline, and airport regulations are followed.
• Enforcing safety/security measures and protecting sensitive zones.
• Assisting Customers with special needs, i.e., Customers who need assistance in boarding.

Skills

Customer service

Time management

English reading/writing

Bilingual (a plus)

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Agents, MYR

Myrtle Beach, SC, US

2 days ago Requisition ID: 3142

Salary Range: $16.00 To $16.00 Hourly

Must be able to work a flexible schedule including nights, weekends, and holidays. Hours will vary based upon flight schedules.

Number of weekly hours may increase or decrease due to seasonal flight changes.

General Purpose of Job:

This position is responsible for providing total customer service to all individuals seeking to use customer or charter services by being attentive to their needs, promptly addressing their inquiries, and completing the required transactions as outlined below. Additional responsibilities include ramp, aircraft cleaning, operations, wheelchair assist, and commissary duties as required.

Essential Duties and Responsibilities:

• Processed customers' tickets, checked baggage, monitored carry-on baggage for size and quantity, and assigned seats
• Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements
• Handling denied boarding situations, soliciting volunteers, accommodating Customers, and providing hotel, meal, and taxi vouchers when appropriate
• Ensuring FAA, Airline, and airport regulations are followed
• Enforcing safety/security measures and protecting sensitive zones
• Assisting Customers with special needs, i.e., Customers who need assistance in boarding
• Bringing Wheelchair passengers from the ticket counter to the gates and from the gates to the baggage service
• Able to read and write English; bilingual skills a plus
• Ability to work efficiently under time constraints
• Must be available to work varied hours, including swing and graveyard shifts, plus weekends and holidays
• Must be well-groomed and physically fit
• Completely clean and search an aircraft
• Other duties as assigned
• Must pass a ten (10) year background check and pre-employment drug test
• Must have authorization to work in the U.S. as defined in the Immigration Act of 1986
• Must be Able to attend required training

Physical Demands:

Must be able to carry 70 pound suitcase from the floor to 18 inches and carry 70 pound suitcase in front of you with both hands for a distance of up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position.

Works both indoors and outdoors with exposure to extreme weather conditions as well as dust and pollen; subject to a variety of mechanical, electrical, chemical, toxic waste and other safety hazards associated with or working around aircraft, vehicles, equipment, fuel etc.; subject to constant and extreme noise, strong odors, fumes and poor lighting due to working at night; possible exposure to disease due to aircraft lavatory work.