Customer Service Agent (USA)

Cavu; Indianapolis (IN); On-site; USD 32,000 - 52,000; Full time

Job summary

CAVU is seeking a Customer Service Agent (AMER) to be the dedicated point of contact for our US markets. This remote role supports distribution channels, airport parking reservations, lounges, and park-sleep-fly products.

You will work 12 PM–8 PM EST, five days a week, handling calls, emails, and administrative tasks. Responsibilities include handling bookings, assisting customers, and collaborating with teams globally to ensure service excellence.

Qualifications

• Previous experience in a call centre or customer service role.
• Strong written communication skills with excellent spelling and grammar.
• Confident handling both inbound and outbound calls.
• A customer-first mindset and ability to work independently.
• Looking for a long-term role with opportunities to grow and develop.

Responsibilities

• Provide excellent customer service via inbound and outbound telephone calls, email, and online channels.
• Support customers with bookings, reservations, and product information.
• Handle distribution channel enquiries professionally and efficiently.
• Carry out ad hoc administrative tasks to support the wider team.
• Collaborate with colleagues globally to ensure consistency and service excellence.

Skills

Call centre experience

Written communication

Inbound and outbound calls

Customer-first mindset

Growth mindset

Job description

For airports, for partners, for people. We are CAVU. Founded by MAG (Manchester Airports Group) and backed by over 80 years of aviation expertise, we're striving to revolutionize airport travel, creating value for passengers and the businesses that serve them.

Why CAVU?

Our name is taken from the aviation, meteorology term, "Ceiling And Visibility Unlimited" (CAVU), which designates the perfect flying condition, where the ceiling is more than 10,000ft and the visibility is more than ten miles.

More than just a name, CAVU is our mindset. It represents all that we stand for. Our proud aviation heritage, our drive to push boundaries, and the very essence of what we do: creating seamless, enjoyable travel experiences for airport passengers.

What's the role?

We are looking for a Customer Service Agent (AMER) to be the dedicated point of contact for our US markets. This role will support a variety of products including distribution channels, airport parking reservations, lounges, and park-sleep-fly.

Based remotely, you'll work 12 PM - 8 PM EST, 5 days a week (with two days off, Sunday and Mionday), managing a combination of inbound and outbound calls, emails, and ad hoc administrative tasks. You'll play a key role in ensuring our customers and partners receive the highest level of service, while occasionally travelling to attend team functions.

Responsibilities:

• Provide excellent customer service via inbound and outbound telephone calls, email, and online channels.
• Support customers with bookings, reservations, and product information.
• Handle distribution channel enquiries professionally and efficiently.
• Carry out ad hoc administrative tasks to support the wider team.
• Collaborate with colleagues globally to ensure consistency and service excellence

What will make you successful in this role:

• Previous experience in a call centre or customer service role.
• Strong written communication skills with excellent spelling and grammar.
• Confident handling both inbound and outbound calls.
• A customer-first mindset and ability to work independently.
• Looking for a long-term role with opportunities to grow and develop.

About You:

You'll be professional, proactive, and passionate about delivering outstanding customer service. You will enjoy solving problems, communicating clearly, and working as part of a global team.

Most importantly, you'll be motivated by creating positive customer experiences every day.

Inclusion & Diversity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, actual or perceived sexual orientation, national origin, age, physical handicap, or disability as set forth in the Americans with Disabilities Act 1990, or Veterans Status.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.