Remote Customer Service Agent - Travel & Airport

CAVU Group; Indianapolis (IN); On-site; USD 32,000 - 46,000; Full time

Job summary

CAVU Group seeks a Customer Service Agent (AMER) to be the dedicated point of contact for our US markets. This role will support a variety of products including distribution channels, airport parking reservations, lounges, and park-sleep-fly.

Based remotely, you’ll work 12 PM – 8 PM EST, 5 days a week with Sundays and Mondays off, handling inbound and outbound calls, emails, and ad hoc administrative tasks. You may travel to Indianapolis for team events.

Qualifications

• Previous experience in a call centre or customer service role.
• Strong written communication with excellent spelling and grammar.
• Confident handling both inbound and outbound calls.
• Customer-first mindset and ability to work independently.
• Looking for a long-term role with opportunities to grow.

Responsibilities

• Provide excellent customer service via inbound and outbound telephone calls, email, and online channels.
• Support customers with bookings, reservations, and product information.
• Handle distribution channel enquiries professionally and efficiently.
• Carry out ad hoc administrative tasks to support the wider team.
• Collaborate with colleagues globally to ensure consistency and service excellence

Skills

Call center experience

Written communication

Customer-first mindset

Independent worker

Job description

CAVU Group seeks a Customer Service Agent (AMER) to be the dedicated point of contact for our US markets. This role will support a variety of products including distribution channels, airport parking reservations, lounges, and park-sleep-fly.

Based remotely, you’ll work 12 PM – 8 PM EST, 5 days a week with Sundays and Mondays off, handling inbound and outbound calls, emails, and ad hoc administrative tasks. You may travel to Indianapolis for team events.