Customer Service Technical Support Rep

Centurylink; Salt Lake City (UT); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Affordable Medical, Dental & Vision

Paid vacation

Company Pre-paid Tuition Program

Discounts on products and services

Casual-dress work environment

Job summary

A leading telecommunications provider in Salt Lake City seeks a Customer Service Technical Support Representative to assist customers with internet service issues. This full-time role involves consulting with customers, providing technical support, and ensuring excellent service delivery. Candidates should have solid customer service skills, basic computer knowledge, and multitasking abilities. The position offers competitive benefits, including medical and dental coverage, vacation, and educational assistance.

Qualifications

• Proven ability to work with internal and external customers.
• Minimum of 6 months experience in tech support and customer service call center.
• Ability to effectively communicate over the phone with customers.

Responsibilities

• Consult with customers to assess needs and provide professional service.
• Respond to customer calls and electronic communications related to products.
• Provide technical support to diagnose and resolve hardware and software issues.
• Coordinate with departments to restore or repair customer service.

Skills

Customer Service skills

Basic computer knowledge

Interpersonal communication

Ability to multi-task

Strong written and verbal skills

Tools

Microsoft Windows

Job description

CenturyLink is an industry‑leading provider of communications, high speed Internet and entertainment services from coast to coast. Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers. CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world. CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.

Job Description

Do you have outstanding Customer Service skills and enjoy helping people?

Then CenturyLink wants to talk to you.

CenturyLink is an industry‑leading provider of communications, high speed internet and entertainment services from coast to coast. They have immediate openings for Customer Service technical Support Representative – Internet Help Desk for our call center office Salt Lake City, UT.

People skills and basic computer knowledge are required. Customer Service, Help Desk, or entry level Tier 1 support experience is a plus.

This position will assist customers in resolving issues regarding their internet service. This is a customer service help desk position, not a selling position. Combined with your current computer skills, CenturyLink offers paid training for you to achieve success. This is a full‑time position (not contract) with outstanding benefits. Work hours will change depending on the needs of the business.

Benefits

• Affordable Medical, Dental & Vision, offered after only 31 days of employment for you and your family!
• Paid vacation – 1 week of vacation after 6 months of employment, 2 weeks after one year
• Company Pre‑paid Tuition Program of up to $5,200 after 90 days of employment on classes of your choice
• Discounts on CenturyLink Products and Services & Corporate Partners
• Casual‑dress work environment

Responsibilities

• Consult with customers to establish needs and offer the most appropriate solutions, providing the most gracious and highly professional service with patience, empathy, and the finest care.
• Respond to customer calls, electronic communications, and/or other telephone line reports related to CenturyLink products and services. Obtain pertinent information through fact‑finding and consultation and evaluate and assess customers‑reported trouble.
• Provide technical support to diagnose and resolve technical hardware and software issues. Formulate trouble reports/tickets and/or provide solutions for customer repair problems. Interface directly with customers on providing status and ensuring service has been restored.
• Coordinate with various departments to restore or repair customer service. May dispatch, elevate, or refer requests to others for service issues (such as chronic customer issues).

Qualifications

Position requires customer contact and the ability to effectively communicate over the phone with customers to assess and evaluate customer needs in an efficient and successful manner.

• Proven ability to work with internal and external customers.
• Demonstrated interpersonal communication skills for communicating CenturyLink's products and services to customers.
• Ability to multi‑task in a Microsoft Windows environment.
• Strong written and verbal communications skills.

Preferred (but not required) Qualifications:

• Minimum of 6 months experience in tech support and customer service call center
• Background in internet applications, cellular, and/or satellite technology

Additional Information

No Discrimination. We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Any offer of employment is contingent upon the results of a pre‑employment drug test and background check.