Customer Service Agent - Return Lane

Enterprise Holdings; Richmond (VA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in the automotive rental sector is seeking a Customer Service Agent to join their team at Richmond International Airport. This role involves providing exceptional service during the rental car return process, ensuring all transactions are completed accurately and efficiently. The company values its employees and offers a range of benefits including paid time off, health insurance, and a retirement savings plan. If you're passionate about customer service and looking for a dynamic work environment, this opportunity is perfect for you. Join a team that is committed to excellence and customer satisfaction.

Benefits

Paid time off

Employee rental car discounts

Retirement savings plan

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Qualifications

• Minimum 6 months of customer service experience in a fast-paced environment.
• Must have a valid driver's license with no major violations.

Responsibilities

• Greet customers and assist with rental return processes.
• Complete return transactions with 100% accuracy.
• Advise customers on rental charges and document satisfaction.

Skills

Customer Service

Communication

Attention to Detail

Education

High School Diploma

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity fora Customer Service Agent working in the Return Lane.This position is responsible for providing superior, friendly, efficient service during all aspects of the rental car process as well as assist all customers with the rental return process. The Return / Handheld position will provide professional, knowledgeable, and courteous service while accurately completing all transactions.

This position pays $15.00/ hour with the opportunity to earn monthly incentive pay bonuses up to $1,000 / month, and is located atthe Richmond International Airport - 1 Richard E Byrd Terminal Dr., Richmond, VA 23250.

We offer:

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

The available schedules are:

Schedule 1: Thursday-Monday 12:00pm-8:30pm

Schedule 2: Wednesday - Sunday: 12:00pm-8:30pm

Responsibilities

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
• Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
• Advise and review rental charges; and provide an accurate receipt to the customer.
• Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.
• Complete return transactions with 100% accuracy.
• Inquire about service, satisfaction and document dissatisfaction.
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
• Use of proper statement to determine if vehicle is being returned with full tank of gas.
• Complete a service alert for any mechanical and or body damage communicated by the customers.
• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
• Keep lot organized for ease of access and traffic flow.
• Management reserves the right to modify, change or delete duties assigned.

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• Must have a minimum of 6 months of customer service experience in a fast-paced environment
• Must have reliable transportation to and from work
• Must have a valid driver's license with no more than 2 convicted moving violations/speeding tickets in the past 3 years (total points on driving record cannot exceed 8 points)
• No drug or alcohol related convictions on driving record (DWI/DUI) in the past 3 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Must be able to work one of the following schedules:
  • Thursday-Monday 12:00pm-8:30pm
  • Wednesday - Sunday: 12:00pm-8:30pm