Customer Service Agent (Remote, Tech Startup)

present of AI; Augusta (GA); A distancia; USD 21.000 - 28.000; Jornada completa

Descripción de la vacante

present of AI is seeking a Customer Service Agent to join a remote team in the United States. You will handle inbound policyholder calls, process vehicle and policy service requests, and assist customers in understanding coverage and options within a fast-paced AI-driven insurance marketplace.

A friendly, patient approach and a willingness to learn the product deeply are essential. As part of a tech startup, you will gain hands-on exposure to AI-driven insurance comparisons, spotting gaps in

Responsabilidades

• Handle inbound calls from policyholders to make changes and answer questions
• Process service requests for vehicles, drivers, lienholders and policy documents
• Explain coverage options and renewals clearly and help customers navigate the app

Descripción del empleo

Customer Service Agent (Remote, Tech Startup)

The role centers on handling inbound calls from policyholders who need changes made, processing service requests for vehicles, drivers, lienholders and policy documents, and resolving questions well. A strong candidate is friendly, solves problems carefully, communicates clearly, and learns the product deeply enough to match customers to the right insurer from a large panel. Prior customer service, sales or hospitality work helps but is not required.

How it fits the AI era

The app uses AI to compare insurance options across many insurers, so much of the routine shopping and matching is automated. The human part is catching what a customer did not think to ask about, such as a coverage gap, an unused discount or a renewal about to rise, and explaining it plainly. This role is the warm, fast layer between an automated product and real people.

How it builds AI experience

Working here gives hands on exposure to an AI driven insurance marketplace, including how automated comparisons and recommendations reach customers and where they fall short. Building on that means learning the app and the insurer panel closely, spotting patterns in customer questions, and feeding clear observations back so the product improves. That mix of product fluency and frontline feedback is the practical AI experience gained.

Worth showing

• Careful problem solving
• Insurance product learning
• Friendly team attitude

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About Jerry

A free app that uses AI to shop car insurance across 100+ insurers, per the company, and manage the rest of car ownership, maintenance, recalls and refinancing, in one place.