Customer Service Agent (Remote, Tech Startup) Augusta, Georgia

Jerry; United States; Remote; USD 40,000 - 70,000; Full time

Benefits offered by this job

Stock equity

Medical, dental, vision insurance

401K match

Paid vacation time

Fully remote, equipment provided

Job summary

Jerry is building the first app to help people manage their car and home insurance needs. We are a fast-paced, high-energy, fully remote team that values warmth, speed, and exceptional customer care.

The Customer Operations role focuses on taking care of customers, answering inbound calls, and navigating our evolving product to resolve inquiries and process service requests. Join a startup with stock equity, competitive benefits, flexible scheduling, and a culture centered on supporting

Job description

This job is what Jerry is all about: helping our customers take care of their most important assets, their car and home, with the kind of warmth and speed they didn't expect from an insurance company.
Car and home are people's most important assets, yet the experience of owning them is stuck in the 90s. Every part of the journey - insurance, repairs, financing, maintenance - is fragmented, complicated, and expensive. Jerry.ai is building the first app to help people manage it all.

The work is fast-paced, high-energy, team-oriented, and fully remote. A few things our team members love about working at Jerry:

• Opportunities to shape the customer experience as the product and services are constantly evolving.

• Competitive wage and benefits (medical, dental, vision insurance, 401K match, paid vacation time).

• Stock equity (stock options) - we're a tech startup, and you own a piece of what you're building.

• Flexible scheduling: a 5-day, 8-hour or a 4-day, 10-hour work week.

• Fully remote, with work equipment provided.

• A career path in one of the largest industries in the world - insurance. We pay for your P&C insurance license if you don't have one yet.

• And, importantly, the colleagues you work alongside. Ask our team what they value most and the answer is almost always the same: the people and the culture. Jerry is full of people who take their work seriously and take helping each other just as seriously.

As a member in the Customer Operations team, some of your responsibilities could include:

• Taking great care of our customers. Our team members don't just answer the question asked - they catch the thing the customer didn't know to ask about. A coverage gap. A discount they qualify for. A renewal about to spike.

• Answering inbound calls from policyholders who need something changed.

• Getting deep on the product. With a large panel of insurance companies to work from, knowing which one fits which customer is the craft of this job. Our app evolves constantly too, and knowing it inside out makes you the person customers trust to navigate it.

• Problem solving to resolve customer inquiries effectively.

• Processing service requests - vehicles, drivers, lienholders, policy documents.

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