Customer Service Agent - VRB Airport

Primeflight-Aviation-5; Vero Beach (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

401(k) with matching

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Career growth opportunities

Job summary

PrimeFlight Aviation Services, Inc. is seeking a Customer Service Agent at Vero Beach Airport to greet passengers, assist with check-in and boarding, and provide accurate information on schedules and services.

You will ensure compliance with airline policies, assist with self-service options, and coordinate with ground staff to deliver a seamless passenger experience. The role requires strong English communication, a minimum of 1 year in customer service, and flexibility to work varied shifts

Qualifications

• 18 years of age or older
• Legally authorized to work in the country of employment
• English communication (reading, writing, speaking)
• Minimum 1 year of customer service experience
• Ability to use IPads/Tablets, Computers, and Mobile devices
• Pass a background check and drug screen
• Eligible for required credentials/clearances (FAA, RAIC, TSA, Port Authority, U.S. Customs as applicable)
• Willing to work varied shifts including nights, weekends and holidays

Responsibilities

• Greet and assist passengers with check-in, boarding, and general inquiries
• Provide information on flight schedules, gate assignments, and airport services
• Handle check-in and baggage processing courteously
• Assist passengers with self-service kiosks and online check-in
• Resolve customer issues and complaints professionally and promptly
• Make announcements and inform passengers about changes and boarding times
• Ensure compliance with airline and airport regulations
• Coordinate with ground staff and crew to ensure smooth passenger experience
• Process ticket sales, upgrades, and re-bookings as needed
• Maintain knowledge of frequent flyer programs and loyalty services
• Collaborate with security personnel to ensure passenger safety
• Maintain a clean and stocked work area
• Participate in ongoing training and development

Skills

English communication

Customer service

Teamwork

Flexibility

Device proficiency

Tools

IPads/Tablets

Computers

Mobile devices

Job description

VRBPF1-Vero Beach Airport
3400 Cherokee Dr
Vero Beach, FL 32960, USA

VRBPF1-Vero Beach Airport
3400 Cherokee Dr
Vero Beach, FL 32960, USA

WHERE FRIENDLY TAKES FLIGHT – BECOME A CUSTOMER SERVICE AGENT TODAY!

Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced,team-oriented environment, we want to speak to you!

WHY WORK FOR PRIMEFLIGHT?

• Enjoy benefits like 401(k) with matching, health, dental, vision, and life insurance, paid time off, growth opportunities, and more (*Benefits may vary based on eligibility)
• We are committed to being a leading provider of commercial services within the aviation industry
• Our teams focus on maintaining a positive working environment and treating all team members with respect
• With more than 200 locations across the world, we offer opportunities for career progression

SUMMARY OVERVIEW

The Customer Service Agent plays an important role in providing exceptional service to passengers and visitors at the airport. This role involves welcoming passengers, assisting with inquiries, and offering support with check-in and boarding processes. The Customer Service Agents must ensure compliance with airline policies, security regulations, and safety procedures, while also addressing passenger concerns and providing solutions. You will collaborate with various airport departments to facilitate a seamless passenger experience, contribute to maintaining a positive airport environment, and uphold high standards of customer service excellence.

RESPONSIBILITIES

• Greet and assist passengers at the airport with check-in, boarding, and general inquiries
• Provide accurate information on flight schedules, gate assignments, and airport services
• Handle passenger check-in and baggage processing efficiently and courteously
• Assist passengers with self-service kiosks and online check-in procedures
• Effectively resolve customer issues and complaints in a professional and timely manner
• Make announcements and keep passengers informed about flight changes and boarding times
• Ensure compliance with all airline and airport regulations and procedures
• Handle the boarding process, including verifying travel documents and issuing boarding passes
• Coordinate with ground staff and crew to ensure a smooth passenger experience
• Process ticket sales, upgrades, and re-bookings as needed
• Maintain a thorough knowledge of frequent flyer programs and other customer loyalty services
• Collaborate with security personnel to ensure passenger safety and security
• Keep the work area clean, organized, and stocked with necessary materials
• Participate in ongoing training and development to enhance customer service skills
• Exemplify PrimeFlight customer service and safety standards
• Perform any additional duties as assigned by management

QUALIFICATIONS

• 18 years of age or older
• Must be legally authorized to work in the country of employment.
• Communicate effectively in English (reading, writing, speaking)
• One year of customer service experience
• Ability to access and interpret information in print and electronically, including theuseofelectronic devices including IPads/Tablets, Computers, and Mobile Devices
• Effectively communicate with colleagues and clients, both in-person and through electronic means
• Pass a background check and drug screen
• Eligibility to acquire needed credentials and clearances (FAA, RAIC, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable).
• Airlines are 24/7, so we need our team members to beflexible to work various shifts including nights, weekends and holidays

To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

PHYSICAL ACTIVITY/WORKING CONDITIONSMAY INCLUDE:

• Ability to lift up to 70 pounds
• Prolonged standing and walkingin an indoor/outdoor environmentas applicable
• Must be able to reach witharms and grasp withhands
• Must be able to push, pull
• Must be able to crawland crouch,at times,in confined tight spaces
• Must be able to bend, stretch, squat, kneel
• Exposure to moderate and at times high noise levels
• Be able to hear and respond to the spoken voice and to audible alarms
• Tasks may involve repetitive motions of thearms,wrists, hands and/or fingers
• Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatialrelationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.

PrimeFlight Aviation Services, Inc.is proudto be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc.without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.

SMS/Text Communications

By providing your mobile number and opting in, you consent to receive SMS messages from PrimeFlight related solely to recruiting and employment opportunities, such as job postings, application status updates, or interview scheduling. Consent is voluntary and not a condition of applying for employment. Message frequency may vary. Standard message and data rates may apply. Reply STOP to opt out or HELP for assistance. Carriers are not liable for delayed or undelivered messages. Numbers will be used in accordance with this Privacy Policy and not shared for marketing without consent.

Qualifications

Skills

Behaviors

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Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.