Passenger Service Agent (Bilingual English/Spanish) MCO

The Inland Group of Companies; Orlando (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

Health and life insurance

401(k) with employer match

Employee Assistance Program

Employee discounts

Advancement opportunities

On the job training

Employee Recognition Program

DailyPay

Flexible schedule

$300 referral bonuses - unlimited

Job summary

The Inland Group of Companies is hiring a Passenger Service Agent at Orlando International Airport. The role involves providing excellent customer service at the ticket counter, gate, and concourse, with duties spanning meet-and-greet, check-in, boarding, and information guidance.

Requirements include bilingual English/Spanish abilities, high school diploma, and the ability to comply with safety standards. This full-time position offers comprehensive benefits, on-the-job training, and

Qualifications

• High school diploma or equivalent preferred.
• Must be at least 18 years old.
• CBP seal required; Orlando CBP requires US citizenship or permanent resident status.
• Must read/write/speak in English and Spanish.
• Proficient with Microsoft Office Suite or related software.

Responsibilities

• Meet and greet passengers at the airport and at the ticket counter, gate, and concourse.
• Perform ticketing, gate and jet bridge functions.
• Provide outstanding customer service and handle passengers professionally.
• Ensure safety standards are followed and flights operate on time.
• Assist passengers with boarding, deplaning, and information inquiries.

Skills

Bilingual English/Spanish

Customer service

MS Office proficiency

Education

High school diploma

Tools

Microsoft Office Suite

Job description

Discover an exciting future at the Airport!

Passenger Service Agent (Bilingual English/Spanish) - MCO

$17.00 per hour

TYPE: Full-Time | SHIFT TIMES: Monday - Sunday (open availability to work early mornings, afternoons, and late evenings)

Location

Location: - Orlando International Airport

9597 Benford Rd. Orlando, FL 32827

About Us

The Inland Group of Companies (IDS and Quantem Aviation Services) is a trusted aviation partner operating at over 50+ airports across Canada and the United States. We deliver aircraft de-icing, fueling, environmental management, ground handling, and other specialized aviation support services. Safety is our highest priority. Every employee has the authority and responsibility to stop work when unsafe conditions exist.

What Is In It For You

• Competitive wages
• Insurance - health, dental and life, AD&D and LTD
• 401(k) retirement plan with company match / Pension plan with employer match
• Employee Assistance Program
• Employee discounts
• Advancement opportunities
• On the job training
• Employee Recognition Program
• DailyPay
• Flexible schedule
• $300 referral bonuses - unlimited
• Benefits may vary by position and location.

Position Overview

As a Passenger Service Agent, you will provide exemplary customer service to all airline passengers. You will also provide-assistance and related customer services at the ticket counter, gate and baggage areas, and concourse of the airline they serve. Duties include servicing customers by performing meet and greets, check-in, aircraft boarding and deplaning, ticketing, baggage service, making boarding, deplaning and public announcements, providing connecting flight information and direction assistance, and handling unruly, upset, or angry passengers.

Essential Duties And Responsibilities (Including But Not Limited To)

• Responsible for meeting and greeting passengers;
• Will be responsible for ticketing, gate and jet bridge functions;
• Must be professional and alert at all times;
• Ensures all QAS and customer safety standards are met and maintained;
• Ensure that all flights that Quantem loads and/or unloads operate on time;

Required Skills And Experience

• High school diploma or equivalent preferred;
• Must be at least 18 years old;
• This position requires a employees to obtain a US Customs and Border Protection (CBP) seal. Orlando CBP requires US citizenship or US permanent resident status in order to receive a CBP seal;
• Maintain and treat all information as confidential;
• Possess the tact to deal with all levels of employees and client representatives;
• Must be able to read, write, understand and carry out instructions in English and Spanish;
• Must be able to verbally direct and communicate in English and Spanish;
• Proficient with Microsoft Office Suite or related software;
• A valid driver’s license is required for this position;
• Impeccable attention to detail and organization.

Work Environment

• Indoor customer service environment;
• Prolonged periods of standing, noise level may be excessive at times.

Physical Demands

• Must be able to carry, push, pull, lift up to 70 pounds and operate office equipment as necessary.

The Inland Group of Companies is committed to providing equal employment opportunities to all applicants and employees without discrimination based on protected grounds under applicable legislation.

The Inland Group of Companies offers a variety of opportunities to work in the field of aviation. Whether its deicing aircraft, protecting the environment, or keeping passengers and cargo moving, your future can take off with the Inland Group.