Customer Service Agent (On-Site)

Mad City Windows & Baths; Madison (WI); On-site; USD 50,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Agent, where you can kickstart your career in a vibrant call center environment. This role offers abundant growth opportunities and the chance to work with homeowners across the country. With no prior experience required, you’ll be trained to provide exceptional service while managing calls and coordinating with teams. Enjoy a supportive workplace that values diversity and encourages professional development. If you're motivated and ready to make a difference, this is the perfect opportunity for you!

Benefits

Comprehensive medical, dental, and life insurance

Paid parental leave

401(k) retirement savings program

Generous paid vacation and holidays

Year-round team events

Qualifications

• Outgoing personality with strong communication skills.
• Ability to multitask and prioritize in a fast-paced environment.

Responsibilities

• Manage inbound and outbound calls in a fast-paced call center.
• Partner with scheduling teams to verify appointments.

Skills

Communication Skills

Multitasking

Customer Service

Technology Proficiency

Job description

Join to apply for the Customer Service Agent (On-Site) role at Mad City Windows & Baths

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Join to apply for the Customer Service Agent (On-Site) role at Mad City Windows & Baths

Looking to establish yourself and find that long-term position to secure your future?

Come build with us at Mad City and kickstart your professional career – NO EXPERIENCE REQUIRED!

Mad City Windows & Baths, a proud company of the Renuity family, where innovation and excellence drive everything we do. As part of a powerful network of seven of the most trusted home renovation companies in America, we are on a mission to revolutionize home improvement—making it faster, easier, and stress-free. We are helping homeowners create spaces they love, without the hassle. With expert teams across 36 states and growing, there’s likely a Renuity home in your neighborhood. We value fresh perspectives and welcome candidates from all backgrounds to bring their unique experiences and ideas to our team. And we’re just getting started!

As a Customer Service Agent, you will assist our customers by providing award-winning service and coordinating with our sales and installation teams to complete their home remodeling projects. Our call center team works with customers in all of our established markets, giving you the opportunity to work with homeowners just down the street or across the country!

What We Offer

• Earning potential that averages $50,000-$70,000/yr

• Abundant growth opportunities – opportunities for advancement within 6 months of employment!
• Follow career paths designed for those interested in being Team Leaders or those focused on being Top Earners
  
  

• Spacious newly-expanded call center space! Get away from the drop ceilings and cramped work space!
• Plus multiple break areas with games and caffeine galore!
  
  

• Multiple shift options, assigned based on business needs
• Hours of operation are 7am-9pm, 7 days a week
  

About The Role

In this position, you will:

• Manage inbound and outbound calls in a fast-paced call center environment
• Partner with scheduling teams to verify appointments and confirm with customers
• Utilize pre-built scripts to engage customers and work with them to find solutions to their home project needs
• Participate in regular department contests and achieve both personal and team goals
  
  

Key Qualifications

• No prior experience required!
• Outgoing personality with strong communication skills
• Motivated and competitive spirit
• Professional approach on a daily basis
• Desire for growth and improvement
• Consistent and reliable performance
• Ability to multitask and prioritize
• Proficient knowledge of general technology and computer applications
  
  

Benefits & Perks

• Comprehensive medical, dental, life, and disability insurance tailored to you and your family’s needs
• Paid parental leave
• Robust 401(k) retirement savings program
• Generous paid vacation and holidays (PTO available from day one!)
• Year-round team events and activities
• Both full and part-time opportunities available
  
  

About

About Mad City Windows & Baths

At Mad City Windows & Baths, a Renuity company, we’re making home improvement faster, easier, and stress-free. Homeowners across the Midwest have trusted us for top-tier remodeling services, and now, as part of Renuity, we’re combining our local expertise with the strength of a national brand to build the future of home improvement. With a winning mentality, we continue to grow rapidly, offering unparalleled career opportunities—100% of our current marketing leaders started in entry-level roles. As part of our team and the broader Renuity organization, you’ll have the opportunity to make an impact, grow your career, and help people create homes they love.

Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [e-mail].

If you have a question regarding your application, please contact [e-mail]

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Consumer Services

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