Customer Service Agent - LAX

ERMC; Los Angeles (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the hospitality sector is seeking a Customer Service Agent for their Los Angeles operations. This role involves assisting passengers with baggage handling and resolving issues effectively while providing first-class service. With competitive compensation and benefits, this full-time position is ideal for individuals who are friendly and enjoy helping others.

Benefits

Competitive compensation

Full benefit plan

Opportunities for advancement

Qualifications

• Must be a local (in-state) resident.
• Work authorization in the U.S.
• Ability to lift/carry/push/pull 70 pounds.

Responsibilities

• Assist passengers with baggage pick-up.
• Resolve issues with delayed or lost items.
• Utilize software to track luggage.

Skills

Customer Service

Problem-Solving

Education

High School diploma or GED

Job description

4 days ago Be among the first 25 applicants

General information

Job Title Customer Service Agent - LAX Date Thursday, April 3, 2025 City Los Angeles State California Full/Part Time Full Time Exempt or Non-Exempt Position Non-Exempt Shift A.M. shift, Overnight shift, P.M. shift

Summary

Requirements and Description

Unifi Customer Service Agents are the first line of defense for our customers! This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing, and love to make people happy daily!

Responsibilities

Assists passengers with their baggage pick-up.

Assists passengers to resolve issues with their delayed, lost, or damaged items.

Utilizes computer software to track and catalog luggage.

Handles customer interaction with class in an efficient, effective, and professional manner.

Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.

Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces.

Basic Qualifications

Must be a local (in-state) resident.

High School diploma or GED.

Valid In-State Driver’s License.

Ability to pass a pre-employment drug screen.

Ability to pass up to a 10-year background check.

Must be at least 18 years of age.

Must have the authorization to work in the United States as defined by the Immigration Reform Act of 1986.

Must complete ramp and SIDA training to obtain airport authority identification security.

Must be able to carry heavy items up and down jetway stairs.

Must be able to be alert to moving vehicles or aircraft and use radio equipment.

Benefits

We provide competitive compensation i.e., a full benefit plan. As a fast-growing business, we offer excellent opportunities for exciting and challenging work. As our company continues to grow, you can expect unlimited career advancement!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality and Consumer Services

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