Customer Experience Representative - National LAX Airport

Enterprise Holdings; Los Angeles (CA); On-site; Full time

Job summary

Join a leading mobility company as a Customer Experience Representative, where you will play a vital role in ensuring customer satisfaction and efficient rental processes. This position offers a dynamic work environment with opportunities for personal and professional growth. You will be responsible for greeting customers, providing information about rental terms, and assisting with their needs to create a positive experience. With a commitment to employee development and a range of benefits, this role is perfect for those who thrive in a fast-paced, customer-focused environment. If you're ready to make a difference in the mobility industry, this is the opportunity for you.

Benefits

Paid time off

Employee rental car discounts

Retirement savings plan with 401k

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Qualifications

• Valid driver's license is required for this position.
• Minimum of 1 year of sales experience is necessary.

Responsibilities

• Provide superior customer service and assist with rental processes.
• Meet and greet customers in a professional manner.

Skills

Customer Service

Sales Techniques

Communication Skills

Education

High School Diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offers company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

Branch location: 9020 Aviation Blvd. Inglewood, CA 90301

This is a Union Position and schedule is based on a shift bid. Must have open availability. Apart from religious observances, must be available to work 40 hours/week including days, graveyard (nights), holidays, and weekends.

This position pays $19.50 / hour plus bonuses.

We offer:

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner.
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features, and other services.
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options, and other additional equipment.
• Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information.
• Answer incoming calls for reservations, rate quotes, general questions, and provide information and resolution for customers, other branches, and other vendors.
• Place outgoing calls for callback management and miscellaneous calls as assigned.
• Assist in assessing the condition of rentals upon return.
• Notify Management of any known customer problems.
• Notify Management of any known vehicle problems and any required vehicle maintenance.
• Continuously build knowledge and skills, pursue on-the-job training and development opportunities, and any company-sponsored classroom training.
• Perform miscellaneous and backup job-related duties as assigned.

Equal Opportunity Employer/Disability/Veterans

Qualifications

• This position requires a valid driver's license.
• Must have a High School Diploma or GED equivalent.
• Must have a minimum of 1 year of sales experience.
• Apart from religious observations, must have open availability and be able to work 40 hours a week including days, nights, graveyard, weekends, and holidays.
• Must be at least 18 years old.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.