Customer Service Agent - Entry-Level with Training & Growth

Zolidco; Houston (TX); Presencial; USD 28.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hands-on training

Collaborative team environment

Development opportunities

Competitive compensation

Descripción de la vacante

Zolidco in Houston is seeking a personable, dependable Customer Service Agent to help customers understand available products and services while ensuring a positive experience. This entry-level role offers hands-on training and guidance to develop customer relations and problem-solving skills.

You will welcome customers, identify needs, explain options, and maintain professional interaction across inquiries.

Formación

• Entry-level candidates welcome; training and guidance provided.
• Strong communication and customer-service mindset required.
• Ability to learn product offerings and company procedures.

Responsabilidades

• Welcome customers and provide accurate information about products and services.
• Identify customer needs and recommend suitable solutions.
• Address questions and concerns with patience and professionalism.
• Explain product features, service options, and company procedures.
• Build positive relationships through attentive and respectful interactions.
• Assist with resolving customer concerns and refer complex issues when necessary.
• Maintain knowledge of company offerings and service standards.
• Gather customer feedback and share relevant observations with the team.
• Collaborate with colleagues to improve the customer experience.
• Represent the company professionally in all customer interactions.

Conocimientos

Verbal communication

Interpersonal skills

Customer focus

Listening

Problem solving

Professional demeanor

Dependable

Detail oriented

Adaptability

Team collaboration

Descripción del empleo

Zolidco in Houston is seeking a personable, dependable Customer Service Agent to help customers understand available products and services while ensuring a positive experience. This entry-level role offers hands-on training and guidance to develop customer relations and problem-solving skills.

You will welcome customers, identify needs, explain options, and maintain professional interaction across inquiries.