Customer Service Agent - Call Center

Freddie Mac; Wichita (KS); Remote; USD 30,000 - 40,000; Full time

Job summary

A leading company in customer service is looking for representatives to assist customers through inbound calls. This remote position offers flexible schedules and paid training. Ideal candidates will have strong communication skills and a high school diploma. Opportunities for career advancement and telehealth benefits are provided.

Benefits

Paid training provided

Flexible schedule options

Access to telehealth benefits

Paid time off

Qualifications

• High school diploma or GED required.
• Must be at least 18 years of age.
• Authorized to work in the United States.

Responsibilities

• Answer inbound calls and assist customers with questions.
• Use tools to document and resolve customer needs.
• Deliver service in a professional manner.

Skills

Communication

Active Listening

Education

High school diploma or GED

Job description

Employer Industry: Customer Service and Support

Why consider this job opportunity:
- Remote position - no commute required
- Flexible schedule options to accommodate your lifestyle
- Paid training provided after client certification
- Opportunities for career advancement within the organization
- Access to telehealth benefits for your health needs
- Paid time off to ensure work-life balance

What to Expect (Job Responsibilities):
- Answer inbound calls and assist customers with questions, concerns, or product/service issues
- Use provided tools to document and resolve customer needs accurately
- Follow established protocols for communication and case handling
- Participate in required certification courses to qualify for client assignments
- Deliver service in a professional and brand-aligned manner

What is Required (Qualifications):
- High school diploma or GED required
- Must be at least 18 years of age
- Authorized to work in the United States
- U.S. resident (excluding residents of CA, CO, CT, MA, MD, NY, OR, WA, or WI)
- Strong communication and active listening skills

How to Stand Out (Preferred Qualifications):
- Prior customer service or call center experience is a plus
- Spanish language skills are a bonus

#CustomerService #RemoteWork #CareerOpportunity #FlexibleSchedule #PaidTraining

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