Customer Service Agent Call Center

Enterprise Call Center; Wichita (KS); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading call center is seeking skilled Customer Service Agents to provide exceptional support for major brands. This phone-based position offers flexibility, requiring participants to assist customers by resolving issues and ensuring satisfaction. Must possess a high school diploma and strong communication skills.

Qualifications

• Must be at least 18 years of age.
• Authorized to work in the United States.
• Prior customer service or call center experience is a plus.

Responsibilities

• Answer inbound calls and assist customers with questions or concerns.
• Use provided tools to document and resolve customer needs.
• Follow established protocols for communication and case handling.

Skills

Strong communication

Active listening

Basic computer knowledge

Typing ability

Education

High school diploma or GED

Job description

Job Description

We are seeking skilled and service-minded individuals to join our team as Customer Service Agents. In this role, you will handle inbound customer interactions for major brands, using our provided systems to resolve issues, answer questions, and ensure customer satisfaction.

This is a phone-based customer service position that offers schedule flexibility and the ability to provide support from your designated workspace. A multi-step onboarding and client certification process is required before servicing can begin.

Responsibilities:

• Answer inbound calls and assist customers with questions, concerns, or product/service issues

• Use provided tools to document and resolve customer needs accurately

• Follow established protocols for communication and case handling

• Participate in required certification courses to qualify for client assignments

• Deliver service in a professional and brand-aligned manner

• Maintain performance targets in quality, communication, and efficiency

Qualifications:
Qualifications

• High school diploma or GED required

• Must be at least 18 years of age

• Authorized to work in the United States

• U.S. resident (excluding residents of CA, CO, CT, MA, MD, NY, OR, WA, or WI)

• Strong communication and active listening skills

• Basic computer knowledge and typing ability

• Ability to follow detailed instructions and meet performance standards

• Prior customer service or call center experience is a plus

• Spanish language skills are a bonus

Additional Information

• High school diploma or GED required

• Must be at least 18 years of age

• Authorized to work in the United States

• U.S. resident (excluding residents of CA, CO, CT, MA, MD, NY, OR, WA, or WI)

• Strong communication and active listening skills

• Basic computer knowledge and typing ability

• Ability to follow detailed instructions and meet performance standards

• Prior customer service or call center experience is a plus

• Spanish language skills are a bonus