Customer Service Agent AM Shift: Orlando International Airport

VIP Hospitality, LLC; Orlando (FL); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Health insurance after 90 days

Dental insurance after 90 days

Vision insurance after 90 days

401(k) matching

Paid Time Off

Job summary

VIP Hospitality LLC is seeking a Customer Service Agent (Ambassador) to support passengers and airport staff at the Orlando International Airport. You will provide accurate information, directions, and friendly assistance to create a positive airport experience.

Ideal candidates are energetic, able to stay composed under pressure, and willing to proactively assist guests. The role includes reporting facility concerns and ensuring smooth operations across assigned areas.

Qualifications

• Minimum 1 year airport or 2 years general customer service experience.
• Must be proactive and engaging throughout shift.
• Must be able to smile and engage with guests.
• Remain calm, empathetic, and helpful with passengers and team members.
• Able to stand/move/sit for up to 10 hours.
• Able to lift up to 15 lbs.
• Able to obtain SIDA badge.
• Able to pass a drug screen.
• Fluent or near-fluent English.
• Ability to speak another language besides English.
• Proficient with hardware and software (phones, tablets, PCs).

Responsibilities

• Provide accurate, up-to-date information and clear directions to passengers, visitors, and airport staff.
• Deliver friendly, welcoming airport experiences and assist throughout the day.
• Identify and report facility concerns or stakeholder issues to maintain smooth operations.

Skills

Customer service mindset

Proactive/engaging

Positive attitude

Calm under pressure

Professional demeanor

Guest interaction

Strong communication

Tech literacy (MS Office)

Multilingual (non-English)

Mobility/physical stamina

Education

Airport/customer service experience

Tools

Microsoft Office 365

Rippling

SurveyMonkey

Job description

About VIP Hospitality LLC

Incorporated in 2004, our company seeks to efficiently elevate the experience of valued patrons and guests served by our contractees exclusively within the hospitality, travel, and tourism industries.

About This Role

As a Customer Service Agent (Ambassador), you’ll be the friendly face passengers, visitors, and airport employees can count on for support. In this role, you’ll help create a welcoming, positive airport experience by providing accurate, up-to-date information, clear directions, and helpful assistance throughout the day.

You’ll stay alert for opportunities to go above and beyond, proactively offering guidance when people need it most. You’ll also help keep the airport running smoothly by reporting facility concerns or stakeholder issues within your assigned area. This is a great fit for someone who enjoys helping others, staying active, and making a real impact through excellent customer service.

Minimum Requirements

• At least 1 year of customer service experience at the airport or 2 years of general customer service
• Ability to be proactive/engaging/positive throughout their shift
• Ability to smile when interacting with guests
• Ability to remain calm, empathetic, and helpful during conversations with passengers, team members, and other parties
• Ability to stand, move, and/or sit for periods of up to 10 hours
• Ability to carry and/or lift up to 15lbs
• Ability to obtain a Security Identification Display Area (SIDA) badge
• Ability to pass a drug screening test
• Fluent/Near Fluent in speaking and writing in the English language
• Fluent/Proficient in speaking a language other than English
• Ability to operate/learn how to operate software such as Microsoft Office 365, Rippling, SurveyMonkey, etc. without continued assistance
• Ability to operate/learn how to operate hardware such as smartphones, tablets, desktop computers, etc. without continued assistance

What We Offer You

• Team members will start at $19.50 per hour.
• All eligible full-time employees may participate in medical, dental, and vision insurances after 90 days of employment.
• All qualified team members are eligible and will automatically be enrolled in a matching 401(k).
• Paid Time Off (full-time only) and Sick Time Off will be accrued and be made available after the first 60 days at an accrual rate of 1 hour for every 40 hours worked.
• Paid Bereavement up to 5 days a year will be available to team members after 60 days.

Schedule & Shift Times

• Candidates that have full availability will be considered over those that do not.
• The AM shift hours are between 5:45am-2:15pm.
• All team members are expected to work at least one weekend day (Sunday and/or Saturday).

The Pay Range For This Role Is 19.50 – 19.50 USD per hour(Orlando International Airport)