Airport Customer Service Ambassador — Weekend Shifts

VIP Hospitality, LLC; Orlando (FL); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with matching

Paid Time Off after 60 days

Bereavement leave up to 5 days after /

Job summary

VIP Hospitality LLC is seeking a Customer Service Agent (Ambassador) for Orlando, working at Orlando International Airport. You will assist passengers, visitors, and airport staff with information, directions, and support, ensuring a welcoming experience throughout your shift.

The role requires at least 1 year of airport customer service (or 2 years general), a positive, proactive attitude, the ability to stay calm under pressure, and flexibility to work weekends.

Qualifications

• At least 1 year of customer service experience at the airport or 2 years of general customer service.
• Ability to be proactive/engaging/positive throughout their shift.
• Ability to smile when interacting with passengers.
• Ability to remain calm, empathetic, and helpful during conversations with passengers, team members, and other parties.
• Ability to stand, move, and/or sit for periods of up to 10 hours.
• Ability to carry and/or lift up to 15lbs.
• Ability to obtain a Security Identification Display Area (SIDA) badge.
• Ability to pass a drug screening test.
• Fluent/Near Fluent in speaking and writing in the English language.
• Fluent/Proficient in speaking a language other than English.

Responsibilities

• Provide accurate, up-to-date information to passengers, visitors, and airport employees.
• Offer clear directions and helpful assistance throughout the day.
• Report facility concerns or stakeholder issues within the assigned area.
• Help keep the airport running smoothly by proactively guiding travelers.

Skills

Customer service

Positive attitude

English communication

Non-English language skills

Tools

Microsoft Office 365

Rippling

SurveyMonkey

Job description

VIP Hospitality LLC is seeking a Customer Service Agent (Ambassador) for Orlando, working at Orlando International Airport. You will assist passengers, visitors, and airport staff with information, directions, and support, ensuring a welcoming experience throughout your shift.

The role requires at least 1 year of airport customer service (or 2 years general), a positive, proactive attitude, the ability to stay calm under pressure, and flexibility to work weekends.