Customer Service Agent, Air Export

Staffmark; South San Francisco (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

Staffmark is seeking a Customer Service Agent for Air Export in South San Francisco, CA. This onsite role coordinates international air export shipments, communicates with customers, and ensures compliance with U.S. export regulations.

You will arrange transportation, manage essential documentation, and support multiple departments to keep shipments moving smoothly. The position is full-time and temporary with a Monday–Friday schedule, 9:00 AM–6:00 PM, including a one-hour lunch break.

Qualifications

• Proactive and energetic daily approach with a passion for top-tier customer service.
• Naturally customer-focused mindset to achieve positive client outcomes.
• Strong work ethic and good judgment for issue resolution and task prioritization.
• Typing speed 30–40 WPM and strong computer literacy.
• Excellent attention to detail and ability to multi-task in a fast-paced environment.

Responsibilities

• Coordinate pickup of freight and arrange delivery to loading platform.
• Process export shipments accurately, ensure compliance with US export rules and customer expectations.
• Enter shipment data, generate documents/labels, apply rates and charges, and arrange export clearance with US Customs.
• Coordinate pickup from customer/vendor and transfer shipments to carrier.
• Arrange flights with airlines and provide flight info and shipment details to customers.
• Print and distribute export documents and apply cargo labels.

Skills

Proactive attitude

Customer-oriented mindset

Work ethic

Typing 30-40 WPM

Attention to detail

Multi-tasking

Job description

Position Title: Customer Service Agent, Air Export

Location: South San Francisco, CA (Onsite)

Industry: Freight Forwarding/ Global Logistics

Classification:
Full-Time, Temporary

Work Schedules:
Monday – Friday, 9:00 AM – 6:00 PM (with a one-hour lunch break)

Summary

The Air Export
Customer Service/Operations Agent role is critical for coordinating and
managing international air export shipments. This position ensures smooth,
efficient, and compliant cargo movements from origin to destination. The
successful agent will operate with a highly customer-oriented mindset,
understanding that their business requires providing exceptional service at
every touchpoint. They will be a key resource, arranging transportation, managing
essential documentation, and executing logistics services in accordance with
their company standards and regulatory requirements. This position is a
long-term temporary assignment. Conversion to a permanent employee role is
possible but has no set timeframe and is based strictly on the individual’s
performance, their ability to integrate with the team (team fit), and overall
company performance.

Essential
Duties and Responsibilities include but are not limited to

• Customer
  Communication: Communicate with and receive orders from customers, then
  arrange the pickup of freight and cargo for delivery to the loading
  platform.
• Documentation
  & Compliance: Accurately and timely process export shipments, ensuring
  full compliance with U.S. export regulations and customer expectations.
  They prepare and examine bills of lading to determine shipping charges and
  tariffs.
• System
  Data Entry: Enter comprehensive shipment data into the computer system to
  generate required documents and labels, apply rates and charges, and
  arrange export clearance through U.S. Customs.
• Logistics
  Coordination: Arrange pick-up from the customer/vendor to the location and
  coordinate the transfer of shipments from the facility to the carrier.
• Air
  Carrier Management: Arrange flights with airlines for customer shipments
  and provide timely flight information and shipment details to customers.
• Shipment
  Processing: Print, assemble, and distribute all required export documents.
  They also print and apply cargo labels to shipments.
• Master
  & House Air Waybill (MAWB/HAWB) Processing: Close the Master Air
  Waybill (MAWB) and check entry data for both MAWB and House Air Waybill
  (HAWB) for accuracy, revising as necessary.
• Financial
  Processing: Create invoices for customer shipments, third-party, and
  Freehouse billings on a daily basis.
• Service
  & Support: Provide excellent service and support to customers and
  overseas offices regarding shipment status, transit updates, or
  irregularities.
• Reporting
  & QMS: Maintain and run reports for tracking milestones as required
  for the Quality Management System (QMS), and assist in creating/updating
  non-conformance reports.
• SOP and
  Pricing Assistance: Assist in creating and updating operations and
  customer Standard Operating Procedures (SOPs) and assist the Supervisor or
  Manager with preparing Request for Quote (RFQ) rate or service data as
  needed.

Qualifications

Required

• Demonstrated
  proactive and energetic approach to daily tasks, coupled with an inherent
  passion for providing top-tier customer service.
• A
  naturally customer-oriented mindset focused on achieving positive outcomes
  for the client.
• Proven
  strong work ethic and excellent common sense when resolving issues and
  prioritizing tasks.
• Adequate
  typing skills (30 – 40 WPM minimum) and strong computer literacy.
• Exceptional
  attention to detail and proven ability to multi-task in a fast-paced
  environment.

Preferred

• Previous
  experience in a freight forwarding or logistics environment.