Export Specialist - Air

Forward Air Corp.; Des Plaines (IL); Hybrid; USD 41.000 - 50.000; Vollzeit

Zusammenfassung

Forward Air Corp. is seeking an Export Specialist - Air to manage international air export operations from booking to departure.

You will plan routings, coordinate with carriers, and ensure documentation accuracy while maintaining customer and carrier relationships. The role requires 2+ years in international air export or global logistics, proficiency with CargoWise, and a readiness to work on-site in Des Plaines, IL.

Qualifikationen

• 2+ years in international air export operations or global logistics.
• Proficient with CargoWise; familiarity with other forwarding tools is a plus.
• Strong knowledge of air export documentation and Incoterms.
• Ability to work independently and make sound operational decisions.

Aufgaben

• Own and manage assigned air export accounts and shipments.
• Coordinate shipments from booking through departure with optimal routings.
• Prepare and review MAWB/HAWB, invoices, packing lists, export filings.
• Ensure compliance with international trade regs, TSA/IATA standards.
• Utilize CargoWise to track milestones and maintain records.
• Serve as primary contact for customers, carriers, and overseas partners.
• Analyze requirements, identify risks, and implement corrective actions.
• Collaborate with airlines, agents, trucking providers, warehouses, and internal teams.
• Review rates, charges, and billing details for accuracy.
• Support onboarding and training of less experienced team members.

Kenntnisse

Independent work

Prioritization

Customer-facing comms

Decision making

Ausbildung

High School Diploma or GED

Undergraduate degree in logistics or related field preferred

Tools

CargoWise

Other forwarding tools

Jobbeschreibung

Compensation: $30.00-$36.00 per/hour

Schedule: Monday-Friday 9:00am-5:00pm

The Export Specialist - Airmanages international air export operations and ensures the successful execution of complex shipments across global networks. They plan routings, resolve service exceptions, and balance customer requirements with operational and financial considerations. They serve as a primary point of contact for customers, carriers, and overseas partners, owning shipment performance from initiation through departure. They play a critical role in supporting business objectives and maintaining strong customer and carrier relationships.

Responsibilities

• Own and manage assigned air export accounts and shipments, exercising independent judgment in planning, execution, and issue resolution.
• Coordinate international air export shipments from booking through departure, determining optimal routings, carriers, and service levels.
• Prepare, review, and approve air export documentation, including MAWB/HAWB, commercial invoices, packing lists, and export filings, ensuring accuracy and compliance.
• Ensure adherence to applicable international trade regulations, airline requirements, TSA/IATA standards, and internal operating procedures.
• Utilize CargoWise and other systems to manage shipment data, track milestones, and maintain accurate operational records.
• Serve as a primary customer contact, providing proactive communication, managing expectations, and resolving service exceptions.
• Analyze shipment requirements and constraints to anticipate risks, mitigate delays, and implement corrective actions as needed.
• Collaborate with airlines, overseas agents, trucking providers, warehouses, and internal teams to ensure seamless execution.
• Review and validate rates, charges, and billing details to support accurate invoicing and margin control.
• Identify opportunities for process improvement, service enhancements, and cost efficiencies within air export operations.
• Support onboarding, training, or informal guidance of less experienced team members as needed.
• Represent the organization professionally with customers, carriers, and partners, supporting long‑term relationship development.
• All other duties as assigned to meet evolving business needs.

Qualifications

• Education: High School Diploma or GED equivalent required; undergraduate degree in logistics, supply chain, business, or a related field preferred.
• Certification/Licensure: IATA, FIATA, or other freight forwarding certifications preferred but not required.
• Experience: 2+ years of professional experience in international air export operations, freight forwarding, or global logistics.
• Demonstrated ability to work independently, prioritize workload, and make sound operational decisions in a fast‑paced environment.
• Strong knowledge of air export documentation, Incoterms, and international shipping practices.
• Hands‑on experience with CargoWise; experience with other transportation management systems/forwarding tools is a plus.
• Proven customer‑facing communication skills with the ability to manage complex or escalated issues.
• Demonstrated discretion and confidentiality in handling and protecting sensitive information.
• Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.).
• Environment: Comfort commuting to/from and working in a 100% on‑site setting (listed in this posting), with travel for related meetings/events.

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