Customer Service Agent - $20.74

Europcar; Seattle (WA); Hybrid; USD 24,000 - 34,000; Part time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid holidays and vacation

Job summary

Fox Rent A Car in Seattle, part of the Europcar Mobility Group USA, is hiring Customer Service Agents for Ready Line, Return, and Exit Booth roles. You will greet customers, prep vehicles, inspect resets, and guide guests through the rental process with a friendly, professional approach.

We offer a non-exempt, hourly position with a comprehensive benefits package including medical, dental, vision, and retirement options. A valid driver’s license and strong people skills are required.

Qualifications

• Valid driver’s license required.
• Excellent interpersonal skills and a friendly demeanor.
• Ability to troubleshoot with a smile.
• Patient and understanding throughout the rental experience.

Responsibilities

• As Ready Line Agent: maintain a clean, organized ready line area and ensure vehicles are cleaned and prepped for pickup.
• As Return Agent: greet returning customers, inspect vehicles for damage, check mileage and fuel levels, and secure belongings.
• As Exit Booth Agent: verify rental agreements, collect signatures, keep the exit booth tidy, and assist customers with directions.

Skills

Driver's License

People skills

Troubleshooting with a smile

Patience and understanding

Education

High School Diploma

Job description

You may choose to display a cookie banner on the external site. You must specify the message in the cookie banner and may add a link to a relevant policy. If you are unfamiliar with these requirements, please seek the advice of legal counsel.## **Job Description****Fox Rent A Car, a Europcar Mobility Group USA subsidiary, is a leading player in the USA mobility market. Our mission is to become the preferred Mobility Service Company by providing innovative solutions to meet travelers' evolving needs. With attractive options for short-term rentals and long-term vehicle use, Fox Rent-A-Car offers a diverse range of mobility services nationwide. Join our dynamic team and be part of a company dedicated to delivering excellent customer service and driving the future of mobility.****We're seeking individuals with vibrant personalities who love interacting with people for roles like Ready Line Agent, Return Agent, or Exit Booth Agent. As a Customer Service Agent, you'll be a vital part of our team, acting as a Key Company Promoter and the face of our brand. Your energetic approach will create memorable customer experiences, ensuring they receive top-notch service from start to finish.****As a Ready Line Agent, you will:*** **Maintain a clean, organized, and presentable ready line area.*** **Ensure all vehicles are meticulously cleaned, prepped, and ready for customer pick-up.*** **Inspect vehicles for quality standards and promptly pull any that don't meet requirements, sending them for servicing.*** **Facilitate vehicle exchanges, swaps, or upgrades based on customer requests, ensuring a smooth transition.*** **Confirm that an adequately completed checkout slip accompanies each vehicle.*** **Assist customers in locating their rental vehicle, providing help with luggage when necessary.*** **Support the efficient flow of vehicles by moving and parking cars within the facility as needed.****As a Return Agent, you will:*** **Provide a warm, friendly welcome to all returning customers with a positive and approachable demeanor.*** **Conduct thorough inspections of returning vehicles, check for damage, record mileage, and verify fuel levels.*** **Secure the vehicle keys from the customer and ensure all personal belongings and luggage are safely removed.*** **Complete and submit the required paperwork to notify management of any mechanical damage or issues with the vehicle.*** **Review the final rental contract with the customer, clearly explaining all charges and answering any questions they may have.****As an Exit Booth Agent, you will:*** **Pay close attention to detail, ensuring accuracy and thoroughness in all tasks.*** **Engage with customers as they leave the facility politely, enthusiastically, and professionally.*** **Verify the completion and accuracy of customer rental agreements before finalizing checkout.*** **Efficiently scan and organize all required documents, ensuring paperwork is neatly maintained.*** **Obtain the customer's signature on the checkout slip, ensuring all forms are correctly executed.*** **Maintain the cleanliness and appearance of the exit booth, both inside and out, to ensure a professional presentation.*** **Wish customers a safe journey and offer helpful information, such as directions or local landmarks, to enhance their travel experience.****Requirements:*** **Valid Driver's License*** **Top-notch people skills*** **Ability to troubleshoot with a smile*** **Patience and understanding throughout the rental experience*** **High School Diploma or equivalent********This is a non-exempt position and pays $20.74 hourly**Employees at this location have access to comprehensive medical, dental, and vision insurance, including prescription savings, along with a 401 (k) retirement plan. The role includes paid holidays and an accrued vacation program, and employees may also be eligible for a range of paid and unpaid leave benefits, including sick leave, medical leave, family care leave, military leave, bereavement leave, and other legally required leave, with specific accrual rates and entitlements varying based on hours worked, length of service, and work location. Additional benefits include flexible spending accounts, a health savings account where applicable, employer-paid basic life insurance, optional supplemental life insurance, pet insurance, an employee assistance program, employee discounts on car rentals, and commuter benefits. Employees are also covered by basic life insurance at no cost, with the option to purchase voluntary term life and AD&D insurance, short-term and long-term disability insurance, accident insurance, and critical illness insurance. Identity theft protection and legal benefits round out the package.We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Accordingly, all members of society, irrespective of age, color, gender, sex, gender identity or expression, disability, sexual orientation, race, national origin, religion, genetic information, veteran status, marital status, citizenship status, belief, or any other protected characteristic, are encouraged to apply to join our team. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We are committed to complying with the Americans with Disabilities Act and all applicable state and local disability laws, and reasonable accommodations are available upon request for both candidates and employees.**Europcar Mobility Group**A Europcar Mobility Group é uma empresa global de mobilidade, com 75 anos de experiência em serviços de mobilidade e uma posição de liderança na Europa. \"Ajudamos a mudar a forma como se desloca\" é o que defendemos e nos une.Oferecemos aos particulares e às empresas uma vasta gama de serviços de aluguer de automóveis e carrinhas, seja por algumas horas, alguns dias, uma semana, um mês ou mais, a pedido ou por subscrição, contando com uma frota de mais de 250.000 veículos, equipados com os mais recentes motores, incluindo uma percentagem crescente de veículos eléctricos.As nossas marcas respondem a necessidades, casos de utilização e expectativas diferenciadas: Europcar(R)- líder mundial no aluguer de automóveis e veículos comerciais ligeiros, com um posicionamento premium, Goldcar(R)- líder na prestação de serviços de aluguer de automóveis de baixo custo na Europa, e Fox-Rent-A-Car(R), um dos principais intervenientes no mercado de aluguer de automóveis nos EUA, com um posicionamento \"value for money\".A satisfação dos clientes está no centro da ambição do Grupo e dos nossos mais de 8.000 colaboradores, em todos os locais onde apresentamos as nossas soluções de mobilidade, graças a uma forte rede em mais de 130 países.Mais informações em: