Customer Service Agent

Jobgether SRL; United States; Remote; USD 2,600 - 4,000; Full time

Benefits offered by this job

Private health insurance

Paid time off

Work-from-home arrangement

Performance bonus

Job summary

Jobgether SRL is seeking a remote Customer Service/Support Associate based in Mumbai, India. You will identify caller language needs, enter and verify information in systems, and access databases to support inquiries.

Responsibilities include transferring calls to staff or interpreters, providing courteous assistance, and maintaining accuracy while multitasking in a fast-paced environment.

Qualifications

• Excellent customer service, communication, and interpersonal skills with a courteous approach.
• Strong command of written and spoken English; additional language skills not required.
• Proficiency using computer terminals and digital systems to enter, retrieve, and manage information while assisting callers.
• Excellent keyboarding skills and ability to process information quickly and accurately.
• Strong attention to detail and maintaining accuracy in a fast-paced, customer-focused environment.
• Multitasking, time management and problem-solving to respond promptly to customer needs.
• Dependable, organized and adaptable with commitment to following procedures and delivering consistent service.
• Location: Mumbai, India for this work-from-home role.

Responsibilities

• Identify callers' language requirements and understand their needs.
• Enter, update, and verify customer information in the systems while maintaining accuracy and confidentiality.
• Access databases and digital tools to retrieve information and support inquiries.
• Transfer calls to staff or interpreters for efficient communication.
• Provide additional assistance to callers with a professional, courteous experience.
• Manage multiple tasks while maintaining accuracy and responsiveness.
• Follow procedures and guidelines to ensure consistent, efficient call handling.

Skills

Customer service

Communication

Interpersonal skills

English proficiency

Computer literacy

Keyboarding

Tools

Keyboarding

Job description

Accountabilities

• Identify callers' language requirements and ensure their needs are accurately understood.
• Enter, update, and verify customer information in the appropriate systems while maintaining accuracy and confidentiality.
• Access relevant databases and digital tools to retrieve information and support customer inquiries.
• Transfer calls promptly to the appropriate staff members or interpreters to ensure efficient communication and service delivery.
• Provide additional assistance to callers when needed, ensuring a professional, courteous, and helpful experience.
• Manage multiple tasks simultaneously while maintaining high standards of accuracy, responsiveness, and customer service.
• Follow established procedures and service guidelines to support consistent, efficient, and reliable call handling.

Requirements

• Excellent customer service, communication, and interpersonal skills, with a professional and courteous approach to caller interactions.
• Strong command of written and spoken English; additional language skills are not required.
• Proficiency in using computer terminals and digital systems to enter, retrieve, and manage information while assisting callers.
• Excellent keyboarding skills, with the ability to process information quickly and accurately.
• Strong attention to detail and the ability to maintain accuracy while working in a fast-paced, customer-focused environment.
• Effective multitasking, time management, and problem-solving skills, with the ability to respond promptly to customer needs.
• A dependable, organized, and adaptable approach to work, with a commitment to following procedures and delivering consistent service.
• Location requirement: Candidates must reside in Mumbai, Maharashtra, India, to be considered for this work-from-home position.

Benefits

• Private health insurance: Access to health insurance coverage.
• Paid time off: Time away from work to support personal needs and well-being.
• Work-from-home arrangement: Remote working opportunity for eligible candidates residing in Mumbai.
• Performance bonus: Additional earning opportunities based on performance.