Customer Service Agent

Allianz; United States; Hybrid; USD 2,613,000 - 3,484,000; Full time

Benefits offered by this job

Hybrid working after probation

Full-time permanent employment

Comprehensive training and development

Career progression opportunities

Weekend penalty rates

Overtime opportunities

Brisbane CBD office location

Supportive team environment

Job summary

Allianz Partners in Brisbane is seeking a Customer Service Assistant to be the first point of contact for customers, delivering professional and empathetic support. This full-time, permanent role operates in a technology-enabled contact centre with hybrid working after probation.

The position offers training and development, weekend penalty rates, and opportunities for overtime, with an emphasis on delivering exceptional customer experiences and contributing to a collaborative team culture.

Qualifications

• Must have completed Year 12 (or equivalent).
• Experience in customer service, retail, hospitality, or call centre environments is advantageous.
• Strong communication and problem-solving skills with a customer-first approach.

Responsibilities

• Handle inbound and outbound customer calls with professionalism and empathy.
• Provide accurate information, solutions, and referrals to customers.
• Record customer interactions and case details accurately within CRM systems.
• Manage customer cases from initial contact through to resolution.
• Liaise with internal stakeholders to resolve more complex enquiries.

Skills

Communication skills

Interpersonal skills

Tech literacy

Multitasking

Attention to detail

Reliability

Team player

Education

Year 12

Tools

CRM systems

Job description

Customer Service Assistant | Multiple Permanent Opportunities

Brisbane CBD | Full-Time Permanent | Hybrid Working Opportunity

$31.42 per hour + Super + Penalty Rates + Shift Allowances + Overtime Opportunities

Are you passionate about helping people and delivering exceptional customer service?

At Allianz Partners, we're looking for enthusiastic and customer-focused individuals to join our growing Contact Centre team. Whether you have experience in customer service, retail, hospitality, administration, or a call centre environment, this is your opportunity to build a rewarding career with a global organisation that invests in its people.

If you enjoy problem-solving, thrive in a fast-paced environment, and are committed to providing outstanding customer experiences, we'd love to hear from you.

What's on Offer?

• $31.42 per hour plus superannuation
• Weekend penalty rates
• Early morning shift penalties
• Evening shift allowances
• Overtime opportunities
• Full-time permanent employment
• Comprehensive training and development
• Career progression opportunities within a global organisation
• Hybrid working arrangement following probation
• Supportive and collaborative team environment
• Brisbane CBD office location

About the Role

As a Customer Service Assistant, you'll be the first point of contact for our customers, helping them navigate a range of enquiries while delivering professional, empathetic, and efficient service.

Working in a technology-enabled environment, you'll use multiple systems and tools to manage customer interactions, resolve enquiries, and ensure every customer receives a positive experience.

Key Responsibilities

• Manage inbound and outbound customer calls with professionalism and empathy
• Assess customer needs and provide accurate information, solutions, and referrals
• Record customer interactions and case details accurately within CRM systems
• Manage customer cases from initial contact through to resolution
• Liaise with internal stakeholders to resolve more complex enquiries
• Deliver exceptional customer experiences in every interaction
• Contribute to a positive, collaborative, and high-performing team culture

About You

• Are passionate about delivering outstanding customer service
• Have strong communication and interpersonal skills
• Are comfortable using technology, multiple systems, and digital tools
• Can multitask and work effectively in a fast-paced environment
• Have strong attention to detail and organisational skills
• Are reliable, adaptable, and solution-focused
• Enjoy working collaboratively as part of a team
• Have completed Year 12 (or equivalent)

Previous experience in customer service, retail, hospitality, administration, or contact centre environments will be highly regarded.

Working Requirements

• Be based in Brisbane
• Be available to work full-time
• Hold unrestricted and ongoing Australian working rights
• Be available to work a rotating 7-day roster, including weekends
• Be available to work 8-hour shifts scheduled between 6:00am and 8:00pm

Training & Hybrid Working

Initial Training Program

• 6 weeks full-time paid training
• Monday to Friday
• 9:00am to 5:00pm
• Office-based at our Brisbane CBD location

Ongoing Roster

Upon completion of training, you'll move onto a rotating roster including weekdays, evenings, and weekends.

Hybrid Working

• Following successful completion of your probation period: 3 days working from home
• 2 days working from the office

Why Allianz Partners?

At Allianz Partners, we're committed to creating an environment where our people can thrive. You'll join a global organisation that values innovation, development, and continuous improvement while providing meaningful career opportunities and a supportive team culture.

Recruitment Process

Shortlisted candidates will be invited to attend an in-person Assessment Centre where you'll learn more about Allianz Partners, meet the team, and participate in activities designed to showcase your communication, customer service, and problem-solving skills.

Assessment Centre Details

• Thursday, 17 September
• Level 16, 310 Ann Street, Brisbane QLD

Please ensure you are available to attend if shortlisted.

Customer Service | Contact Centre | Call Centre | Customer Support | Brisbane CBD | Full Time | Permanent | Hybrid Working

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.