Customer Service Agent

ibex; Palestine (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

ibex is seeking a Customer Experience Representative (CXR) - Sales to join our growing team. You will convert incoming calls into booked service appointments and make outbound calls to schedule maintenance, using product scripts with an authentic, personable cadence.

You will follow CX procedures, build positive relationships with customers, and meet daily targets. The role offers opportunities to drive sales by recommending memberships or additional services, requiring empathy, multitasking,

Qualifications

• Provide excellent customer service and resolve inquiries with a customer-first approach.
• Demonstrate clear communication and active listening across channels.
• Identify sales opportunities by recommending memberships or maintenance services.
• Maintain organization to handle multiple tasks and maintain accurate records.

Responsibilities

• Promote customer satisfaction by converting incoming calls into booked service appointments.
• Make outbound calls to schedule maintenance visits.
• Follow procedures and processes within the CX Team to address issues or follow ups.
• Build positive relationships by addressing customer questions professionally.
• Meet daily qualitative & quantitative targets for yourself and your team.
• Identify opportunities for driving sales by recommending memberships or services.

Skills

Customer service

Communication

Sales orientation

Multitasking

Empathy

Organization

Job description

We are looking for a Customer Experience Representative (CXR) - Sales to join our growing team. A successful candidate for this role is a “people person” who shows enthusiasm for our brand, is highly organized and able to work both independently and as a contributing member of Customer Experience Team. They will take a professional approach to providing excellent customer service to customer

• You will promote customer satisfaction by converting incoming customer calls into booked service appointments.
• You will make outbound calls to our customers to schedule maintenance calls.
• Utilize call scripts for products and services and refer to them during calls. These will be delivered with an authentic cadence; be clear, compelling and personable.
• Follow procedures and processes within the Customer Experience (CX) Team to address issues, concerns, or follow ups.
• Build positive relationships by going above and beyond with every customer’s interaction, ensuring that all questions are addressed appropriately.
• Meet daily qualitative & quantitative targets for yourself and your team.
• Identify opportunities for driving sales & revenue by selling memberships, or recommending estimates, products, etc.

• A Customer Champion Able to address each individual customer’s needs with empathy & patience while following company procedures.
• Solution Drive Able to find a solution for, or to deal proactively with customer concerns or issues that may arise.
• A Multitasker Able to handle multiple projects and tasks in a fast-paced environment.
• Detail Oriented Listen attentively & document details of the interaction.
• Communicative Able to communicate information via writing and spoken word clearly and concisely