Customer Service Agent

Wms; Miami (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Monthly Leasing and Renewal Bonus

Employee Housing Discount Program

120 hours PTO in the first year

Medical/Dental/Vision benefits subsidized

401k with company match

Professional Development Training

Job summary

Wms is looking for a Customer Service Agent in Miami, Florida. In this role, you will be the face of our community, handling inquiries, resolving concerns, and ensuring exceptional service. Your professional demeanor and ability to multitask in a fast-paced environment are essential.

We offer competitive pay, a comprehensive benefits package including medical coverage and a 401k plan. Join us to build your career in multifamily property management!

Qualifications

• Bilingual (English/Spanish) preferred.
• Strong communication and interpersonal skills.
• A genuine passion for helping people.
• Ability to multitask in a fast-paced environment.
• Professional demeanor and positive attitude.
• Prior customer service experience required.

Responsibilities

• Provide outstanding customer service to residents and guests.
• Manage community amenities and activities.
• Answer phones and respond to resident inquiries.
• Process incoming mail and outgoing packages.
• Monitor front desk activity and manage visitor access.
• Complete daily activity reports and incident reports.
• Assist with CRM queue tracking resident requests.
• Ensure accurate inventory of supplies.
• Verify work orders and ensure vendor compliance.
• Notify residents of work orders and maintenance visits.
• Coordinate with vendors and internal teams.
• Maintain a welcoming environment.
• Follow safety procedures in the workplace.

Skills

Bilingual (English/Spanish)

Strong communication skills

Interpersonal skills

Ability to multitask

Professional demeanor

Prior customer service experience

Education

High school diploma or equivalent

Minimum 2 years of leasing, sales, or hospitality experience

Job description

Overview

We’re looking for top-tier, service-focused professionals to help create exceptional living experiences for our residents. We have a fantastic opportunity for a Customer Service Agent to join our team of talented property professionals. As a Customer Service Representative, you are the face of our community. You'll be the first point of contact for residents, guests, and visitors — handling inquiries, resolving concerns, and ensuring every interaction reflects our commitment to exceptional service.

We offer a competitive salary, comprehensive benefits package, and an environment where your contributions are recognized and celebrated. If you’re ready to build your career in multifamily property management, we want to meet you!

Key Responsibilities

• Provide outstanding customer service to residents and guests in a professional and friendly manner, including greeting residents and prospects as they enter/exit the building
• Manage community amenities and activities, prepare amenities/facilities as needed
• Answer phones, respond to resident inquiries, and resolve concerns in a timely manner
• Process incoming mail, outgoing packages, and coordinate deliveries
• Monitor front desk activity, manage visitor access, and report any safety concerns
• Complete daily activity reports, incident reports, and other administrative tasks
• Assist with CRM queue, tracking resident requests in Yardi and maintain logs
• Ensure accurate inventory of supplies is maintained and reordered as needed
• Verify work orders and ensure vendors comply with building policies
• Notify residents of work orders and scheduled maintenance visits when necessary
• Coordinate with vendors and internal teams to fulfill resident requests
• Maintain a welcoming and professional environment at all times
• Follow safety procedures and maintain a safe work environment
• Perform other job-related duties as assigned.

What You’ll Bring

• Bilingual (English/Spanish) preferred
• Strong communication and interpersonal skills
• A genuine passion for helping people
• Ability to multitask in a fast-paced environment
• Professional demeanor and positive attitude
• Prior customer service experience required

Education & Experience

• High school diploma or equivalent
• Minimum 2 years of leasing, sales, or hospitality experience preferred.
• Valid driver’s license required.

We offer

• Monthly Leasing and Renewal Bonus
• Competitive wage
• Employee Housing Discount Program

• 120 hours PTO in the first year, increases progressively with tenure
• 2 floating days per year
• Medical/Dental/Vision benefits subsidized and provided on day one
• 401k with company match
• Employee recognition monetary reward, Commuter Benefits, Employee Referral Program, Professional Development Training

We are an equal opportunity employer. We do not discriminate on the basis of race, color, creed, religion, gender, sexual orientation, gender identity, age, national origin, disability, veteran status or any other category protected under federal, state, or local law. All employment is decided on the basis of qualifications, merit, and business need.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.