Resident Experience Specialist - Front Desk & Leasing

Waypoint Management Services; Miami (FL); On-site; Full time

Job description

We’re looking for top-tier, service-focused professionals to help create exceptional living experiences for our residents. We have a fantastic opportunity for a Customer Service Agent to join our team of talented property professionals. As a Customer Service Representative, you are the face of our community. You'll be the first point of contact for residents, guests, and visitors — handling inquiries, resolving concerns, and ensuring every interaction reflects our commitment to exceptional service.

We offer a competitive salary, comprehensive benefits package, and an environment where your contributions are recognized and celebrated. If you’re ready to build your career in multifamily property management, we want to meet you!

Key Responsibilities:

• Provide outstanding customer service to residents and guests in a professional and friendly manner, including greeting residents and prospects as they enter/exit the building
• Manage community amenities and activities, prepare amenities/facilities as needed
• Answer phones, respond to resident inquiries, and resolve concerns in a timely manner
• Process incoming mail, outgoing packages, and coordinate deliveries
• Monitor front desk activity, manage visitor access, and report any safety concerns
• Complete daily activity reports, incident reports, and other administrative tasks
• Assist with CRM queue, tracking resident requests in Yardi and maintain logs
• Ensure accurate inventory of supplies is maintained and reordered as needed
• Verify work orders and ensure vendors comply with building policies
• Notify residents of work orders and scheduled maintenance visits when necessary
• Coordinate with vendors and internal teams to fulfill resident requests
• Maintain a welcoming and professional environment at all times
• Follow safety procedures and maintain a safe work environment
• Perform other job-related duties as assigned.

What You’ll Bring:

• Strong communication and interpersonal skills
• A genuine passion for helping people
• Ability to multitask in a fast-paced environment
• Professional demeanor and positive attitude
• Prior customer service experience required

Education & Experience:

• High school diploma or equivalent
• Minimum 2 years of leasing, sales, or hospitality experience preferred.
• Valid driver’s license required.

We offer:

• MonthlyLeasing and Renewal Bonus
• Competitive wage
• Employee Housing Discount Program
• 120 hours PTO in the first year, increases progressively with tenure
• 2 floating days per year
• Medical/Dental/Vision benefits subsidized and provided on day one
• 401k with company match
• Employee recognition monetary reward, Commuter Benefits, Employee Referral Program, Professional Development Training

Ready to lead a community where people are proud to call home? Apply today and grow your career with Waypoint.

We are an equal opportunity employer. We do not discriminate on the basis of race, color, creed, religion, gender, sexual orientation, gender identity, age, national origin, disability, veteran status or any other category protected under federal, state, or local law. All employment is decided on the basis of qualifications, merit, and business need.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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