Sr. Manager, Global IT Operations

Archer; San Jose (CA); Sur place; USD 147 000 - 184 000; Plein temps

Résumé du poste

Archer, an aerospace company based in San Jose, California, is seeking a senior IT operations leader to guide end-user computing, ITSM processes, and workplace services across a fast-paced environment.

You'll own device management for macOS, Windows, and mobile, oversee AV/VC systems, and partner with HR, facilities, and communications to enhance employee experience while driving operational roadmaps and OKRs.

Qualifications

• Bachelor’s degree in CS / IT / IS or related field.
• 10+ years IT operations experience with 5+ years in leadership.
• Expertise in ServiceNow ITSM capabilities.
• Deep experience supporting SaaS workplace and collaboration apps.
• Proven EUC asset lifecycles management and ITIL frameworks.
• Hands-on with identity management and AV/VC hardware.
• Track record of building and scaling IT teams.

Responsabilités

• Lead and develop a high-performing IT operations team overseeing Desk and IT Support.
• Provide end-to-end support for workplace productivity and collaboration tools.
• Own EUC hardware/software lifecycle including procurement and retirement.
• Oversee AV and video conferencing systems for hybrid meetings.
• Define and mature ITSM processes to drive standardization.
• Establish roadmaps, OKRs and capacity plans for all pillars.
• Own device management across macOS, Windows, and mobile platforms.
• Partner with HR, Facilities and Communications for on-boarding and rollouts.

Connaissances

Leadership & team development

ITSM optimization

SaaS-based collaboration tools

EUC asset lifecycle management

ITSM processes (incident, request, KB,

Device management across macOS/Windows

AV/VC hardware & conferencing systems

Identity management (Okta/Entra)

Endpoint management tools (MDM)

Scaling IT teams in fast-paced env

Formation

Bachelor’s degree in Computer Science / IT / Information Systems

Outils

ServiceNow ITSM

Okta/Entra

MDM endpoint management

AV/VC hardware

Description du poste

Archer is an aerospace company based in San Jose, California building an all-electric vertical takeoff and landing aircraft with a mission to advance the benefits of sustainable air mobility. We are designing, manufacturing, and operating an all-electric aircraft that can carry four passengers while producing minimal noise.

Our sights are set high and our problems are hard, and we believe that diversity in the workplace is what makes us smarter, drives better insights, and will ultimately lift us all to success. We are dedicated to cultivating an equitable and inclusive environment that embraces our differences, and supports and celebrates all of our team members.

Responsibilities:

• Team Leadership & Support Delivery: Lead and develop a high-performing multi-functional IT operations team overseeing Tier 1 Service Desk and Tier 2 IT Support.
• Workplace Productivity & Collaboration Support: Provide and manage end-to-end support for the workplace productivity stack and collaboration tools, ensuring seamless user experiences, rapid troubleshooting, and effective tool adoption.
• Asset Lifecycle Management: Own the full hardware and software asset lifecycle for End User Computing (EUC), including procurement, automated provisioning, software license compliance, and secure retirement.
• AV & Conferencing Services: Oversee the implementation and maintenance of all office Audio Visual (AV) and Video Conferencing systems to ensure seamless hybrid meeting experiences.
• ITSM Maturity: Define and mature ITSM processes, including incident, request, knowledge, and problem management to drive standardization and continuous improvement.
• Operational Execution: Establish operational roadmaps, OKRs, and capacity plans for each pillar, including EUS, Systems, Endpoint, and Digital Workplace.
• Device Management: Own the device management strategy across macOS, Windows, and mobile platforms, ensuring scalable and secure configurations.
• Cross-Functional Collaboration: Partner with other IT Functions, HR, Facilities, and Communications for onboarding, rollouts, and overall employee experience improvements.

Qualifications:

• Education: Bachelor’s degree in Computer Science, Information Technology, Information Systems, or a related field.
• Experience: 10+ years of IT operations experience, with at least 5+ years in a leadership or management role.
• ITSM tools: Expertise in ServiceNow ITSM capabilities
• Collaboration Tool Support: Deep experience supporting and troubleshooting a broad portfolio of SaaS-based workplace and collaboration applications.
• Lifecycle & Support: Proven experience managing EUC asset lifecycles and ITSM frameworks (ITIL) in a growth-oriented environment.
• Technical Proficiency: Hands‑on familiarity with identity management (Okta/Entra), endpoint management tools (MDM), and AV/VC hardware.
• Scaling Experience: Track record of building and scaling IT teams and operations in fast‑paced environments.

Preferred Qualifications:

• Experience supporting executive teams or high‑velocity engineering organizations.
• Strong understanding of automation and workflow orchestration to reduce operational friction.
• Exposure to compliance frameworks such as SOC2, ISO 27001, or FedRAMP.

Please note that this job description is intended to provide a general overview of the position and does not include an exhaustive list of responsibilities and qualifications.

At Archer we aim to attract, retain, and motivate talent that possess the skills and leadership necessary to grow our business. We drive a pay-for-performance culture and reward performance that supports the Company’s business strategy. For this position we are targeting a base pay between $146,900 - $183,600. Actual compensation offered will be determined by factors such as job-related knowledge, skills, and experience.

We are an equal‑opportunity employer committed to creating a diverse and inclusive workplace. All qualified applicants will receive equal consideration for employment without regard to race, color, creed, religion, sex, gender identity, sexual orientation, national origin, disability, uniform service, Veteran status, age, or any other protected characteristic per federal, state, or local law, including those with a criminal history, in a manner consistent with the requirements of applicable state and local laws.

Information collected and processed as part of any job applications you choose to submit is subject to Archer's Candidate Privacy Policy.

Archer is unable to provide work visa sponsorship for this position at the present time.

Archer is proud to be an Equal Opportunity employer committed to diversity and inclusivity in the workplace. All aspects of employment are decided on the basis of merit, qualifications, and business needs. We do not discriminate based upon race, color, religion, sex, sexual orientation, age, national origin, disability status, protected veteran status, gender identity or any other characteristic protected by federal, state or local laws.