Customer Service Agent

Arcan-Capital; Concord (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Two weeks vacation

PTO / Sick leave

Job summary

Arcan Capital is seeking a Customer Service Agent to be the first point of contact for prospective residents and guide them through the leasing process from inquiry to move-in. You will handle inquiries, assist with leasing operations, and collaborate with on-site teams to ensure smooth daily operations and a positive impression.

The ideal candidate has strong interpersonal skills, a customer-first mindset, and enthusiasm for helping people.

Qualifications

• Customer service mindset with a passion for helping people.
• Strong communication and interpersonal skills.
• Ability to multitask and manage time effectively.
• Experience in leasing, hospitality, or admin is a plus.

Responsibilities

• Provide tours, answer inquiries, and promote amenities.
• Drive occupancy by guiding prospects through applications.
• Process applications, conduct background checks, prepare leases.
• Coordinate move-in inspections and readiness.
• Address resident concerns and renewals with a friendly approach.
• Maintain accurate resident records and leasing admin tasks.
• Respond to inquiries by phone, email, or in person.
• Stay informed about market trends and competitor properties.
• Support community events and resident engagement initiatives.

Skills

Customer service

Communication

Multitasking

Time management

Team player

Flexible schedule

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Customer Service Agent

Job Description

Arcan Capital is dedicated to delivering an exceptional living experience for our residents. As a Customer Service Agent, you will serve as the primary point of contact for both prospective and current residents, fostering a welcoming and professional community atmosphere. This role is ideal for individuals who are passionate about customer service, excel at building relationships, and thrive in a dynamic, people-focused environment.

About Arcan Capital

Founded in 2016, Arcan Capital is a rapidly growing company specializing in the acquisition and management of apartment properties across the southeastern United States. With a team of over 100 employees—and plans to expand this year—you will be an integral part of our success, ensuring a seamless leasing experience and contributing to our engaging company culture.

At Arcan Capital, we believe in fostering a collaborative, engaging, and service-driven culture. We are dedicated to providing outstanding living experiences for our residents while supporting the professional growth of our employees.

Job Summary

As a Customer Service Agent, you will be the first point of contact for prospective residents and will be responsible for guiding them through the leasing process, from initial inquiry to move-in. You’ll handle inquiries, assist with leasing processes, and work closely with on-site teams to ensure smooth day-to-day operations. You will showcase our communities, highlight amenities, and provide exceptional service to both new and existing residents. Your ability to build rapport, communicate effectively, and create a positive first impression will be essential to achieving leasing goals and maintaining strong resident satisfaction. While experience in property management, leasing, or assistant property management is beneficial, we are primarily looking for strong interpersonal skills, a customer-first mindset, and a passion for helping people.

Key Responsibilities

• Engage with prospective residents by providing property tours, answering inquiries, and promoting community amenities.
• Drive occupancy goals by effectively communicating the benefits of Arcan Capital’s apartment homes and guiding prospects through the application process.
• Assist with leasing operations, including processing applications, conducting background checks, and preparing lease agreements.
• Ensure move-in readiness by coordinating apartment inspections and ensuring all necessary preparations are complete.
• Provide exceptional customer service by addressing resident concerns, handling lease renewals, and fostering a welcoming environment.
• Manage leasing-related administrative tasks, including maintaining accurate resident records.
• Respond promptly to inquiries via phone, email, and in-person interactions, always ensuring a professional and friendly approach.
• Maintain knowledge of market trends and competitor properties to effectively position Arcan Capital’s communities.
• Support community events and resident engagement initiatives to enhance the living experience.

Qualifications & Skills

• Customer service-oriented mindset with a passion for helping people.
• Excellent communication, problem-solving, and interpersonal skills.
• Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
• Detail-oriented with strong organizational and time management skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook) a plus.
• Team player with a positive, professional attitude and a commitment to excellence.
• Willingness to work a flexible schedule, including weekends and holidays, as needed.

Education & Experience (Preferred but Not Required)

• Prior experience in customer service, leasing, hospitality, or administrative support. Ability to handle confidential information with professionalism and discretion.
• High school diploma or equivalent required.
• Bilingual (not preferred, but a plus).

Why Join Arcan Capital?

Supportive and people-focused culture—We believe in fostering long-term relationships with our employees and residents.

Opportunities for growth—We invest in our team members and offer career development opportunities.

Competitive compensation & benefits, including medical, dental, vision, two weeks paid vacation, 5 days of PTO/Sick leave, matching 401k program and more!