Patient Billing & Support Specialist – Boynton Beach

NYU Langone Health; Boynton Beach (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellness program

Job summary

NYU Langone Health in Boynton Beach, FL is seeking a Customer Service Representative I to serve as the primary contact for patients’ balances, benefits, and insurance. You will answer calls and electronic messages, log data in CRM, and follow scripts to resolve inquiries with empathy and professionalism.

You will perform billing tasks, assist with payments, coordinate with providers and payers, and maintain accurate notes.

Qualifications

• High School Diploma required; college credits preferred.
• 1 year in customer service, billing, or related duties.

Responsibilities

• Answer calls and messages; log data in CRM; follow scripts to resolve inquiries.
• Process billing tasks and payments; route issues to correct teams when needed.
• Review unpaid balances; make outbound calls to resolve accounts.
• Maintain accurate account notes and ensure timely resolutions.
• Coordinate with providers and payers to ensure correct claim processing.

Skills

Customer service

Billing

Insurance

Phone support

Education

High School Diploma

Tools

CRM software

Job description

NYU Langone Health in Boynton Beach, FL is seeking a Customer Service Representative I to serve as the primary contact for patients’ balances, benefits, and insurance. You will answer calls and electronic messages, log data in CRM, and follow scripts to resolve inquiries with empathy and professionalism.

You will perform billing tasks, assist with payments, coordinate with providers and payers, and maintain accurate notes.