Bilingual Customer Service Advocate II

Southcarolinablues; Columbia (SC); Sur place; USD 32 000 - 45 000; Plein temps

Avantages offerts par ce poste

401(k) retirement plan

Health insurance

Life insurance

Paid annual leave

Nine paid holidays

On-site cafeterias and fitness centers

Wellness program

Tuition assistance

Service recognition

Résumé du poste

BlueCross BlueShield of South Carolina is seeking a Bilingual Customer Service Advocate II for on-site work in Columbia, SC. You will respond to customer inquiries by phone, email, or in person, document interactions, and coordinate with departments to resolve issues.

The role requires fluent English and Spanish, strong communication, and the ability to handle sensitive information. Full-time hours, with benefits and on-site facilities, are offered.

Qualifications

• High School Diploma or equivalent required.
• Fluent in English and Spanish.
• 1 year of claims processing or customer service experience OR Bachelor's degree in lieu of work experience.
• Excellent verbal and written communication skills.
• Ability to handle high stress and confidential information.
• Ability to learn and operate multiple computer systems.

Responsabilités

• Respond to inquiries by phone, email, web, or walk-in in a timely, courteous manner.
• Document inquiries accurately and completely.
• Research and resolve inquiries; initiate adjustments as needed.
• Coordinate with other departments to resolve problems.
• Provide feedback to management and maintain records of complaints and inquiries.
• Assist with training of new employees and cross training.

Connaissances

Bilingual English/Spanish

Customer service

Research skills

Multitasking

Formation

High School Diploma or equivalent

Bachelor's degree

Description du poste

## Bilingual Customer Service Advocate IIApply: On-site: Columbia, South Carolina: Full time: Posted Today: End Date: October 29, 2026 (6 days left to apply): R1052629# **Summary**Provides prompt, accurate, thorough and courteous responses to all customer inquiries. Inquires may be non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to resolve inquiries.# **Description****Location:** This is a full-time (40/hrs week) Monday-Friday. This is an on-site position located at 4101 Percival Rd, Columbia, SC 29229 **What You'll Do:*** Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries. Handles situations which may require adaptation of response or extensive research. Accurately documents inquiries.* Initiates or processes adjustments and performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. Responds, researches and/or assists with priority inquiries and special projects as required by management.* Provides feedback to management regarding customer problems, questions and needs. Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management. Follows through on complaints until resolved or reports to management as needed.* Maintains basic knowledge of quality work instructions and company policies. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity, quality, and timeliness standards.* Assist with the training of new employees and cross training of coworkers. **To Qualify For This Position, You'll Need:*** Required Education: High School Diploma or equivalent* Required Language: Must be able to speak English and Spanish Fluently* Required Work Experience: 1 year of claims processing or customer service experience OR Bachelor's Degree in lieu of work experience.* Skills and Abilities: Excellent verbal and written communication skills. Proficient spelling, punctuation, and grammar. Strong human relations and organizational skills. Ability to handle high stress situations. Good judgment. Ability to handle confidential or sensitive information with discretion. Ability to learn and operate multiple computer systems effectively and efficiently. **What We Can Do for You***You are not alone. We are here to support you*Our comprehensive benefits package includes:* 401(k) retirement savings plan with company match* Subsidized health plans and free vision coverage* Life insurance* Paid annual leave – the longer you work here, the more you earn* Nine paid holidays* On-site cafeterias and fitness centers in major locations* Wellness programs and healthy lifestyle premium discount* Tuition assistance* Service recognition **What to Expect Next**After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with a recruiter to verify resume specifics and salary requirements.Management will be conducting interviews with the most qualified candidates, with prioritization given to those candidates who demonstrate the preferred qualifications.**Equal Employment Opportunity Statement** BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations. We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company. If you need special assistance or an accommodation while seeking employment, please email [e-mail] or call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis. We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's more information.Some states have required notifications. Here's more information.