Customer Service Advocate — Clearance & Career Growth

LEAD Endeavors LLC; Fort Meade (MD); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid leave

11 paid holidays per year

Retirement contribution

Tuition reimbursement

Career growth opportunities

Job summary

LEAD Endeavors LLC is seeking proactive full-time Customer Service Advocates for an upcoming program in Fort Meade, Maryland. The role emphasizes delivering quality service, supporting public release reviews, and providing timely updates to stakeholders within a defense-intelligence framework.

The position requires a high school diploma, a top secret clearance with polygraph, and prior customer service experience, with comprehensive benefits and growth opportunities offered by a small but

Qualifications

• High school diploma or equivalent.
• Customer service experience.
• Clearance: top secret with polygraph.

Responsibilities

• Assign a tracking number based on one-up listing.
• Provide status updates to public release review requester.
• Track public release review status to completion.
• Provide metrics of public release review requests/reviewed monthly.
• Document and manage queue for Pre-Publication and Resume Review requests.
• Provide initial review of material submitted for review per Strategic Planning Process.
• Issue standard receipts to submitters confirming receipt of submission.
• Perform database entry/query for status on pre-pub/resume review requests.
• Respond to telephone and email queries.
• Provide standard final responses to submitters as directed by government reviewers.

Skills

Customer service

Education

High school diploma

Job description

LEAD Endeavors LLC is seeking proactive full-time Customer Service Advocates for an upcoming program in Fort Meade, Maryland. The role emphasizes delivering quality service, supporting public release reviews, and providing timely updates to stakeholders within a defense-intelligence framework.

The position requires a high school diploma, a top secret clearance with polygraph, and prior customer service experience, with comprehensive benefits and growth opportunities offered by a small but