Customer Service Advocate

Varney Agency; Searsport (ME); On-site; USD 38,000 - 45,000; Full time

Benefits offered by this job

Competitive compensation

Paid time off and holidays

Opportunity to advance within agency

Job summary

Varney Agency in Searsport, Maine, is seeking a motivated Customer Service Advocate to join our local team. This role provides administrative support to clients and insurance agents, handling calls, payments, and document processing. You will assist with endorsements, certificates of insurance, quotes, binders, and loss run reports while maintaining accuracy and client service. We offer competitive compensation, paid time off, holidays, and growth opportunities within our family-owned agency.

Qualifications

• Proficient computer skills including typing 50 wpm and ability to learn agency client systems.
• Excellent telephone etiquette and strong written and verbal communication.
• Strong interpersonal skills and ability to interact professionally with clients and agents.

Responsibilities

• Answering phones and direct calls.
• Processing payments and providing evidence of insurance as needed.
• Accepting mail and deliveries, distributing/processing accordingly.
• Providing administrative support to agents with endorsements, certificates of insurance, quotes, binders and related documents.

Skills

Typing 50 wpm

MS Office

Telephone etiquette

Communication skills

Interpersonal skills

Job description

Description

Varney Agency is a family-owned Property & Casualty, Life & Health and Surety insurance provider committed to providing exceptional service and tailored solutions to our clients. We value integrity, professionalism, and a client-centric approach. We offer a supportive work environment, competitive compensation, and opportunities for professional growth.

We are seeking a motivated and service-oriented Customer Service Advocate, to join our team in the Searsport, Maine office. This role would provide administrative support to our clients and insurance agents.

Responsibilities

• Answering phones & directly calls
• Processing payments and providing evidence of insurance as needed
• Accepting mail & deliveries, and distributing/processing accordingly
• Providing administrative support to agents as needed with endorsements, certificates of insurance, finance quotes & agreements, coverage binders, loss run reports, listing of drivers, following up with claim status, notice of cancellations, overdue activities, etc.

What We Offer

• Competitive Compensation & Benefits
• Paid time off and holidays
• Opportunity to advance within agency

Requirements

• Proficient computer skills: ability to type 50 wpm, learn agency client systems, familiarity with Microsoft Office products
• Excellent telephone etiquette, interpersonal skills, strong written and verbal communication skills
• Ability to sit/stand for extended periods of time