Customer Service Advocate

Varney Agency I Insurance & Bonding; Searsport (ME); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Career advancement

Job summary

Varney Agency is seeking a motivated Customer Service Advocate to join our Searsport, Maine office. This role provides administrative support to clients and insurance agents, including answering phones, processing payments, and handling mail.

You will assist with endorsements, certificates of insurance, quotes, and coverage documents, while maintaining client focus and timely follow-ups in a collaborative team environment.

Qualifications

• Proficient computer skills: ability to type 50 wpm, learn agency client systems, familiarity with Microsoft Office products.
• Excellent telephone etiquette, interpersonal skills, strong written and verbal communication skills.
• Ability to sit/stand for extended periods of time.

Responsibilities

• Answering phones & directly calls
• Processing payments and providing evidence of insurance as needed
• Accepting mail & deliveries, and distributing/processing accordingly
• Providing administrative support to agents as needed with endorsements, certificates of insurance, finance quotes & agreements, coverage binders, loss run reports, listing of drivers, following up with claim status, notice of cancellations, overdue activities, etc.

Skills

Typing 50 wpm

Telephone etiquette

Interpersonal skills

Written and verbal communication

Customer service mindset

Tools

Microsoft Office

Job description

Description

Varney Agency is a family-owned Property & Casualty, Life & Health and Surety insurance provider committed to providing exceptional service and tailored solutions to our clients. We value integrity, professionalism, and a client-centric approach. We offer a supportive work environment, competitive compensation, and opportunities for professional growth.

We are seeking a motivated and service-oriented Customer Service Advocate, to join our team in the Searsport, Maine office. This role would provide administrative support to our clients and insurance agents.

Responsibilities:

• Answering phones & directly calls
• Processing payments and providing evidence of insurance as needed
• Accepting mail & deliveries, and distributing/processing accordingly
• Providing administrative support to agents as needed with endorsements, certificates of insurance, finance quotes & agreements, coverage binders, loss run reports, listing of drivers, following up with claim status, notice of cancellations, overdue activities, etc.

What we offer:

• Competitive Compensation & Benefits
• Paid time off and holidays
• Opportunity to advance within agency

Requirements

• Proficient computer skills: ability to type 50 wpm, learn agency client systems, familiarity with Microsoft Office products
• Excellent telephone etiquette, interpersonal skills, strong written and verbal communication skills
• Ability to sit/stand for extended periods of time