Customer Service Advisor: Start Local, Grow Remote

Nelnet; Oklahoma; On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Dental and vision

401K

Tuition reimbursement

Wellness program

Job summary

Nelnet is seeking a Customer Service Advisor in Lincoln, Nebraska. The role involves handling student loan inquiries, payments processing, and providing options to customers. You will train onsite, then have the opportunity to transition to work-from-home after meeting performance expectations.

Responsibilities include multi-channel customer contact, data accuracy, and applying knowledge to resolve issues within policy guidelines. Strong communication and teamwork are essential.

Qualifications

• 1+ year of customer service experience and/or general office experience preferred.
• High school diploma or equivalent preferred.

Responsibilities

• Interact with customers on their accounts, including inbound and outbound phone calls, email, chat and text as assigned
• Utilize basic math & PC skills to track, troubleshoot and accurately update information on customer accounts
• Maintain and ensure integrity of data and sensitive information
• Work with our customers across multiple platforms simultaneously to address questions and resolve issues
• Utilize your developed ability to communicate effectively with both customers and your team
• Evaluate options available to customer via tool such as internal knowledge base, standard processes, published materials, or escalating to appropriate levels as needed
• Perform other tasks related to resolving customer needs by displaying ownership and deescalating calls/contacts
• Research to provide customer inquiries with resolutions in accordance with established laws, regulations, and policies
• Commit to Performance Based Organization (PBO) & Easy To Do Business With (ETDBW) philosophy
• Contribute to Continuous Process Improvement

Skills

Customer service

MS Office

Data entry

Communication

Teamwork

Education

High school diploma or equivalent

Tools

MS Office

Job description

Nelnet is seeking a Customer Service Advisor in Lincoln, Nebraska. The role involves handling student loan inquiries, payments processing, and providing options to customers. You will train onsite, then have the opportunity to transition to work-from-home after meeting performance expectations.

Responsibilities include multi-channel customer contact, data accuracy, and applying knowledge to resolve issues within policy guidelines. Strong communication and teamwork are essential.