Customer Service Advisor - Rockmart

Piedmont Lube Centers LLC; Rockmart (GA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive pay with bonus

Medical, dental, and vision insurance

Company-paid life insurance

401(k) with company match

Paid time off and holidays

Job summary

Piedmont Lube Centers LLC in Rockmart, GA is seeking a Customer Service Advisor to greet customers, explain maintenance services, and process transactions. You will support technicians and help keep daily shop operations running smoothly.

The ideal candidate has strong communication, a positive attitude, and the ability to work in a fast-paced outdoor/shop environment. Weekend availability and a valid driver's license are preferred.

Qualifications

• Positive attitude and willingness to learn.
• Strong customer service and communication skills.
• Friendly, dependable, and team oriented.
• Weekend availability required and valid driver's license preferred.

Responsibilities

• Greet customers promptly and provide a friendly, professional experience.
• Recommend maintenance services based on vehicle inspections and manufacturer recommendations.
• Answer customer questions and explain services clearly and confidently.
• Accurately enter vehicle information and process transactions using the POS system.
• Assist technicians with preventive maintenance services and guide vehicles into service bays.
• Maintain a clean, organized, and safe work environment and support opening/closing procedures.

Skills

Customer service

Communication

Team oriented

Weekend availability

Valid driver's license

Reliable transportation

Job description

Position Overview

The Customer Service Advisor at Piedmont Lube Centers, LLC plays an important role in delivering exceptional customer service and helping ensure smooth daily store operations. This individual greets customers, recommends maintenance services based on vehicle needs, accurately processes transactions, and supports the service team in providing a fast, friendly, and professional experience. The ideal candidate communicates effectively, works well in a fast-paced environment, and is committed to delivering quality service while maintaining company standards.

Key Responsibilities

CustomerService

• Greet customers promptly and provide a friendly, professional experience.
• Recommend maintenance services based on vehicle inspections and manufacturer recommendations.
• Answer customer questions and explain services clearly and confidently.
• Accurately enter vehicle information and process transactions using the POS system

Vehicle Services

• Perform courtesy vehicle inspections, including checking fluids, filters, tires, belts, hoses, and wiper blades.
• Assist technicians with preventive maintenance services as needed.
• Guide vehicles safely into service bays.

Operations

• Maintain a clean, organized, and safe work environment.
• Support opening and closing procedures as assigned.
• Follow company policies, safety procedures, and operating standards.
• Work as part of a team to keep service flowing efficiently throughout the day.

Qualifications

• Positive attitude and willingness to learn
• Strong customer service and communication skills
• Friendly, dependable, and team-oriented
• Sales or customer service experience preferred
• Comfortable working in shop environments and outdoor conditions
• Ability to stand, bend, and lift up to 50 pounds
• Weekend availability required
• Valid driver's license preferred
• Reliable transportation

What We Offer

• Competitive pay with bonus opportunities
• Medical, dental, and vision insurance options
• Company-paid life insurance
• 401(k) with company match
• Paid time off and holidays