Customer Service Advisor - Dallas

Piedmont Lube Centers LLC; Dallas (GA); Presencial; USD 28.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay + bonuses

Medical, dental, vision insurance

Company-paid life insurance

401(k) with company match

Paid time off & holidays

Uniforms provided

Descripción de la vacante

Piedmont Lube Centers LLC is seeking a Customer Service Advisor to greet customers, recommend maintenance services, and process transactions with accuracy. You’ll support technicians and help keep daily operations smooth in a fast-paced shop environment.

The role requires strong communication, a positive attitude, and the ability to work outdoors and lift up to 50 pounds. Weekend availability is expected and a driver’s license is preferred.

Formación

• Must have positive attitude and willingness to learn.
• Strong customer service and communication skills.
• Able to stand, bend, and lift up to 50 pounds; weekend availability required.
• Comfortable working in shop environments and outdoor conditions; valid driver’s license preferred.

Responsabilidades

• Greet customers promptly and provide a friendly, professional experience.
• Recommend maintenance services based on vehicle inspections and manufacturer recommendations.
• Answer customer questions and explain services clearly and confidently.
• Accurately enter vehicle information and process transactions using the POS system.
• Assist technicians with preventive maintenance services as needed.
• Guide vehicles safely into service bays.
• Maintain a clean, organized, and safe work environment.
• Support opening and closing procedures as assigned.
• Follow company policies, safety procedures, and operating standards.
• Work as part of a team to keep service flowing efficiently throughout the day.

Conocimientos

Customer service

Communication

Team player

Sales experience

Shop environment

Lift up to 50 lbs

Weekend availability

Driver's license

Reliable transportation

Descripción del empleo

Customer Service Advisor

Position Overview

The Customer Service Advisor at Piedmont Lube Centers, LLC plays an important role in delivering exceptional customer service and helping ensure smooth daily store operations. This individual greets customers, recommends maintenance services based on vehicle needs, accurately processes transactions, and supports the service team in providing a fast, friendly, and professional experience. The ideal candidate communicates effectively, works well in a fast-paced environment, and is committed to delivering quality service while maintaining company standards.

Key Responsibilities

CustomerService

• Greet customers promptly and provide a friendly, professional experience.
• Recommend maintenance services based on vehicle inspections and manufacturer recommendations.
• Answer customer questions and explain services clearly and confidently.
• Accurately enter vehicle information and process transactions using the POS system

Vehicle Services

• Perform courtesy vehicle inspections, including checking fluids, filters, tires, belts, hoses, and wiper blades.
• Assist technicians with preventive maintenance services as needed.
• Guide vehicles safely into service bays.

Operations

• Maintain a clean, organized, and safe work environment.
• Support opening and closing procedures as assigned.
• Follow company policies, safety procedures, and operating standards.
• Work as part of a team to keep service flowing efficiently throughout the day.

Qualifications

• Positive attitude and willingness to learn
• Strong customer service and communication skills
• Friendly, dependable, and team-oriented
• Sales or customer service experience preferred
• Comfortable working in shop environments and outdoor conditions
• Ability to stand, bend, and lift up to 50 pounds
• Weekend availability required
• Valid driver's license preferred
• Reliable transportation

What We Offer

• Competitive pay with bonus opportunities
• Medical, dental, and vision insurance options
• Company-paid life insurance
• 401(k) with company match
• Paid time off and holidays
• Company-provided uniforms

Notice of E-Verify Participation

This employer participates in E-Verify. E-Verify is a web-based system that allows employers to confirm the eligibility of their employees to work in the United States. The system compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records. This notice applies to all applicants and employees, including those hired to work remotely.

Piedmont Lube Centers LLC is an independent owner and operator of 27 Jiffy Lube® locations in Metro Atlanta. We are family-owned and have been in business since 2004. For over 20 years, we have focused on providing fast, friendly, and professional service to the communities we serve. We have worked hard to become one of the largest and most trusted oil change and vehicle service providers in Georgia, and we’re very grateful to the loyal customers and team members who helped us get here.