Customer Service Advisor - Jiffy Lube Multicare

Stonebriar Auto Services LLC; City of Hornell (NY); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Discount on Jiffy Lube services

No labor charge

Health, dental, optical insurance

Paid time off for full-time

401k plan (future)

Career advancement opportunities

Job summary

Stonebriar Auto Services LLC, operating Jiffy Lube Multicare, is hiring Guest Service Advisors in Hornell, NY. The role involves talking with guests to identify needed services and recommending diagnostic and mechanical options. A valid driver’s license is required; automotive experience is a plus but not mandatory.

We offer competitive wages, service discounts, and a benefits plan for full-time staff with opportunities for career growth as the business expands.

Qualifications

• A current and valid driver's license is required.
• Previous experience in an automotive service environment is preferred but not required.

Responsibilities

• Consult with guests to determine or suggest the diagnostic and mechanical services needed.
• Perform duties in a safe and efficient manner while delivering an outstanding guest service experience.
• Contribute to an energetic and fun working environment.

Skills

Customer service

Driver's license

Communication

Job description

We're seeking talented candidates for full-time and part-time Guest Service Advisor (also called Customer Service Advisor or CSA) positions at Jiffy Lube Multicare. Jiffy Lube is America's leader in vehicle preventive maintenance services with over 2,000 locations. We are Stonebriar Auto Services, America's fastest-growing Jiffy Lube franchise and we're hiring now!

The successful candidate will be responsible for conferring with our guests to determine or suggest the diagnostic and mechanical services which are needed for their vehicles. All work must be performed in a safe and efficient manner while providing an outstanding guest service experience and contributing to an energetic and fun working environment. A current and valid driver's license is required. Previous experience in an automotive service environment is preferred but not required.

• All team members will receive a competitive wage and a generous discount on Jiffy Lube services including Multicare services (tires, brakes, repairs) at company cost and NO CHARGE for labor.
• Full-time team members are eligible for paid-time-off, health, dental, and optical insurance, life and disability insurances, and we plan to launch a 401k retirement plan in the future.
• Due to our growth, great career advancement opportunities are available too!