Customer Service Advisor

IKEA; United States; Hybrid; USD 32,000 - 40,000; Full time

Benefits offered by this job

IKEA discount

Life Assurance

Pension / Enhanced contributions

Interest-free loans

Job summary

IKEA is seeking a service-focused professional to handle inbound customer calls, listen carefully to enquiries, and provide clear, practical support. You’ll guide customers through technical issues and resolve issues with diplomacy and efficiency.

Based near Sheffield RCMP, the role moves to a hybrid pattern after training, working from home 4 days and 1 day in the office. The position operates 39 hours weekly, including late evenings and some weekends.

Qualifications

• Must have previous experience working directly with customers/service users.
• Ability to build rapport with customers, understand their needs and communicate across channels.
• Maintain professionalism and focus during times of stress.
• Experience using IT tools with attention to detail.
• Demonstrated willingness to learn and grow in a changing environment.

Responsibilities

• Engage with customers to resolve a variety of issues and ensure a positive experience.
• Meet contact centre standards, KPIs, and service levels for effective support.
• Receive ongoing coaching to improve skills and consistently delight customers.
• Work with Microsoft Office 365, Customer Resolution Management and delivery systems.

Skills

Customer service

Communication

Professionalism

IT tools

Learning agility

Tools

Microsoft Office 365

Customer Resolution Management

Job description

Do you enjoy helping customers turn flatpack boxes into fully functioning furniture? We’re looking for a service-focused professional to handle inbound customer calls, listen carefully to each enquiry and provide clear, practical support. You’ll guide customers through technical issues, answer questions and resolve issues with diplomacy, efficiency and professionalism—helping turn frustrating experiences into positive outcomes.

Due to IKEA Remote Customer Meeting Point location principles candidates are required to reside within 1-hour commutable distance of Sheffield RCMP and must have the ability to work from home. After successful completion of the training and probation periods you will move to a hybrid working arrangement working from home 4 days per week and 1 day from the office.

WHAT WE OFFER

• The Start Date of employment will be 16th November 2026.
• Full Time: 39 hours per week working 5 days out of 7, including late evenings and alternate weekends.
• £27,276.60 per annum, this is made up of an hourly rate of £13.45
• Hours operations for this role are Monday-Saturday 7am-8:15pm and Sunday 7am-7:15pm. All shifts will be within these times.

WORKING WITH US HAS ITS REWARDS

• 15% IKEA discount and discount portal helping you save £100s on high street retailers.
• X4 Life Assurance, enhanced statutory pension contributions and interest free loans
• ....as well so much more! Full list of benefits at https://www.ikea.com/gb/en/this-is-ikea/work-with-us/

WHAT YOU'LL NEED TO HAVE

• Previous experience working directly with customers/ service users.
• The ability to build good rapport with customers, demonstrate understanding and effectively use various communication channels.
• Professionalism and the ability to maintain focus during times of stress.
• Experience using IT Tools, with significant attention to detail.
• Interest in learning and growing within a changing environment.

WHAT YOU'LL BE DOING DAY TO DAY

• Engage with customers to resolve a variety of issues, ensuring a positive and efficient experience.
• Meet Contact Centre standards, KPIs, and desired service levels to deliver effective customer service.
• Receive ongoing coaching to enhance your skills and ensure you consistently meet and delight our customers.
• Work with Microsoft Office 365, Customer Resolution management and delivery systems.

WE CARE FOR THE PEOPLE

It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us as valued members of the team.

Come see the wonderful workday where we create a better everyday life for the many

RECRUITMENT PROCESS INFORMATION

Let us know if you require any adjustments to be made during the interview process as soon as possible.

We understand not everyone will be selected, but we promise to keep you informed either way.

For any advice or support, email [e-mail] and who will be ready to help!